Job Description

Overview
We are seeking a dedicated and knowledgeable Inside Sales Technical Support professional to join our team. The ideal candidate will possess a strong technical background in the hydraulics industry and excellent problem-solving skills to assist customers with their inquiries and issues. This role is crucial in ensuring customer satisfaction and maintaining the integrity of our products and services.

Duties

Provide high-quality technical support to customers via various communication channels, including phone, email, and chat.
Troubleshoot and resolve technical issues related to our products, ensuring timely follow-up and resolution.
Assist in product demonstrations and pre-sales activities to showcase the capabilities of our solutions.
Collaborate with project management teams to ensure successful implementation of technical solutions.
Maintain detailed documentation of customer interactions, issues resolved, and feedback received.
Stay updated on product features, enhancements, and industry trends to provide informed support.
Work closely with sales teams to identify opportunities for upselling or cross-selling additional services.

Requirements

Proficiency in Syteline, Excel and Word is highly desirable.
Experience in technical sales or pre-sales support is a plus.
Strong project management skills with the ability to manage multiple tasks simultaneously.
Excellent communication skills, both verbal and written, with a focus on customer service.
Monday through Thursday work schedule, with 1/2 days on Friday.
A proactive approach to problem-solving with strong analytical skills.
Previous experience in a technical support role or similar environment is preferred.

Join us in delivering exceptional support while enhancing your technical expertise in a dynamic work environment!

Job Type: Full-time

Pay: $75,000.00 per year

Benefits: