Job Description
Customer Care Improvement Specialist
WHO IS HOLCIM?
As a global leader in innovative and sustainable building solutions, Holcim is enabling greener cities, smarter infrastructure and improving living standards around the world. With sustainability at the core of our strategy, we are becoming a net-zero company, with our people and communities at the heart of our success. We are driving circular construction as a world leader in recycling to build more with less. It’s all thanks to our 70,000 talented people around the world who are passionate about building progress for people and the planet through four business segments: Cement, Ready-Mix Concrete, Aggregates and Solutions & Products.
WHO ARE HOLCIM PEOPLE
Holcim people are passionate about finding better ways to build. They embrace innovation and improvement with a pioneering spirit. They work as trusted partners, creating better solutions and experiences for their customers, communities, and colleagues.
- Education:
- Bachelor's degree in a related discipline preferred or equivalent work experience.
- Experience:
- Five (5) years related experience.
- Experience in a supply chain and a manufacturing environment.
- Preferably in the Commercial Building / Roofing Industry.
- Analytical ability for problem-solving.
- Customer/Account Management experience.
- Adaptability to change; works well within a fast-paced environment with emphasis on teamwork and collaboration.
- Self-motivated with learning agility to support continuous improvement opportunities.
- Ability to influence and guide the customer to the best solution to help resolve their needs.
- Effectively manage multiple priorities
- Ability to identify process gaps and inefficiencies, working with all teams to improve efficiency.
- Proficiency with work standards and understanding of the E2E process.
- Excel proficiency.
- ERP System Experience Required.
- (SAP is what HBE uses).
- JDE, Oracle, or similar system experience accepted.
- Order-To-Cash (OTC; Order2Cash).
YOUR HOLCIM EXPERIENCE
At Holcim, there is endless opportunity for you to play your part. Whether you’re in a technical, managerial, or frontline role, you can shape a career that works for you. With us you’ll have the chance to embrace the passion we share for our planet. You’ll be encouraged to seek out diverse perspectives, share your ideas and build the skills and connections you need to perform at your best. Because it’s only when we work together in a culture where everyone thrives, that we can build the world we all want to live in.
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