Implementation Solution Engineer

Hundreds of global brands trust eGain to automate customer engagement and empower employees in a digital-first world. Powered by knowledge and AI, our solution is top-rated by Gartner and Forrester.

We dream big and sweat details. We are diverse, optimistic, and tenacious. We take pride in what we do but we don’t take ourselves too seriously. If work is fun for you, talk to us. We will not waste your time.

POSITION: IMPLEMENTATION SOLUTION ENGINEER

Location: Tampa, FL
Experience: 0 – 1 Years

Job Summary

eGain’s Managed Services has an entry-level position open for the right individual seeking an opportunity to get started in a dynamic, fast-paced organization where you can build your skills and become a top-performing Implementation Specialist.

Implementation Solutions engineer provides support to professionals from eGain Managed Services customers who are implementing and administering eGain applications. Also, contribute to migrating knowledge content, analyze usage, and recommend improvements.

Also contribute to continuous product and service improvement through product and documentation review, process improvement, and internal systems design, configuration, and implementation.

Duties/Responsibilities

• Provide telephone and email support for customer inquiries.
• Adapt communication to various technical levels effectively.
• Assist with daily application configurations, including user management and permissions.
• Translate business requirements into optimal application configurations.
• Aid in knowledge content migration and AI casebase development.
• Develop analytics reports, draw insights, and offer improvement recommendations.
• Deliver expert services, answer product queries, and provide training.
• Coordinate feature rollouts with mini-project plans.
• Contribute feedback to product development regarding customer issues.
• Collaborate with Managed Services members globally.

Education and Experience

• Bachelor’s degree in computer technologies
• Experience with computer software applications.
• Experience in supporting client/server and J2EE applications (Java, XML, JScript, C)
• Experience or understanding of browsers used to interact with the application.
• Proficient in relational databases and operating systems
• Knowledge of contact center software is a plus.

Our Hiring Process is “Easy with eGain”

Step 1: Written test (should take roughly 120 minutes of your time)

• Aptitude section
• Functional section

We will let you know within 2 business days of taking the test if you have progressed to the interview stage. The interview will be scheduled no later than 7 calendar days after the test.

Step 2: Panel interview (max 60 minutes)

Next Step

Email your resumé to [email protected] with the position title “Implementation Solution Engineer” in the email subject.