Job Description

Position Overview:

We’re Hiring: Associate Account Manager - Commercial Lines

Location: Worcester, MA

Job Type: Full-time/ Hybrid

Salary: $50K-60K/yearly

What We Offer:

Competitive salary and commission/bonus structure.
Comprehensive health benefits package.
Opportunities for career advancement and professional development.
A supportive and inclusive work environment guided by our core values.
Hybrid work environment (3 days in-office, 2 days remote).
15 days of Paid Time Off (PTO) plus 9 holidays.

Job Summary: We are seeking a motivated professional eager to start a career in the insurance industry. The Associate Account Manager will work closely with our team of expert Insurance advisors and senior account executives to support administrative tasks, manage the insurance renewal process, and build strong client relationships. This role offers an excellent opportunity to gain knowledge and develop skills across all lines of insurance, including Property, Casualty, and Benefits.

What You’ll do:

Manage the day-to-day needs of an assigned book of commercial accounts, including policy changes, invoicing, and coverage review.
Assist Account Executives with the preparation and management of client renewals.
Support the marketing submission process, including creating and updating submission files in Image Right, collecting, and formatting applications, and preparing loss summaries.
Participate in client renewal strategy meetings and assist in compiling analytics, benchmarking data, and market condition summaries.
Prepare and send renewal documents, proposals, and binders, ensuring timely and accurate communication with clients.
Manage policy delivery and review, including creating policy form letters, updating schedules of insurance, and requesting necessary endorsements.
Support the client billing setup and ensure the issuance of invoices, premium finance agreements, and updated Certificates of Insurance (COIs).
Maintain consistent communication with clients, building strong relationships and ensuring satisfaction with our services.

What You’ll Need:

Minimum 3 years of commercial insurance experience.
Bachelor’s degree or 4 years of relevant work experience.
Strong organizational skills and attention to detail.
Excellent communication and interpersonal skills.
Ability to work independently and as part of a team.
Proficient in Microsoft Office Suite and comfortable with insurance management software.

About Us: IMA is one of New England’s largest independent insurance agencies. Family-owned and operated since 1924. Headquartered in Worcester, MA, the team consists of more than 50 insurance professionals focused on providing the highest level of service to our clients. A client-focused approach sets us apart. An ability to create and deliver client-dedicated programs with a personal touch and an ease of doing business. IMA’s longevity in the marketplace and excellent carrier relationships provide us with the ability to deliver the right coverage at competitive pricing. Our vision is to provide our clients with a national presence with a local personal touch.

The goal is to provide you with a variety of tools and resources that will deliver a tailored approach to managing risk. We are committed to providing superior service and forging relationships that will last for many years to come.

Apply today to join the IMA team!

Pay Range: USD $50,000.00 - USD $60,000.00 /Yr.

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