Senior Customer Success Engineer

Job Description

Company Overview:

At Vanmok Leak Detection Technologies Inc., we lead the industry with innovative solutions designed to address complex leak detection challenges in industrial environments. Dedicated to enhancing operational efficiency and safety through sustainable technology, we are in search of an experienced Senior Customer Success Engineer to help drive our continued success and growth in the enterprise sector.

Position Overview:

The Senior Customer Success Engineer is vital in maintaining and enhancing relationships with our enterprise clients, leveraging both technical expertise in either mechanical or chemical engineering and exceptional customer service skills to ensure our clients achieve and exceed their operational goals.

Key Responsibilities:

• Develop and nurture strong, lasting relationships with enterprise clients, ensuring their needs are met and they are fully satisfied with our solutions.
• Lead and manage customer success projects from initiation to completion, aligning our technologies with client-specific objectives for maximum impact.
• Conduct high-level technical discussions and meetings with clients, effectively communicating the benefits and specifications of our technologies.
• Collaborate closely with engineering, product development, and sales teams to customize solutions that address specific client challenges.
• Use advanced communication skills to explain complex technical details in an accessible and persuasive manner.
• Utilize Microsoft Suite extensively to manage projects, prepare detailed reports, and craft compelling presentations tailored to stakeholder needs.
• Support the field deployment activities of Vanmok hardware and technology, ensuring successful implementation and operation.
• Oversee and contribute to the creation and maintenance of ISO 9001 documentation, ensuring compliance with quality standards.
• Lead QA/QC processes to maintain high standards of quality and reliability in all client engagements and product deployments.

Required Skills and Qualifications:

• Bachelor’s or Master’s degree in Mechanical or Chemical Engineering.
• At least 5 years of experience in customer relationship management and technical customer success roles within the engineering sector.
• Proven track record in project management, demonstrating the ability to deliver projects on time and within budget.
• Exceptional interpersonal and negotiation skills, with a capability for diplomatic conversations when necessary.
• Strong verbal and written communication skills, with meticulous attention to detail.
• High proficiency in Microsoft Office Suite, particularly Excel, PowerPoint, and Word.
• Experience with ISO 9001 documentation and QA/QC processes in a technical or engineering environment.
• Demonstrated ability to support and oversee field deployment activities.

Preferred Qualifications:

· Professional certification in Project Management (e.g., PMP).

· Registered P.Eng.

· Experience specifically in leak detection or a closely related technical field.

What We Offer:

· A competitive salary depending on experience and qualifications.

· A comprehensive benefits package including health, dental, and vision insurance.

· A dynamic and innovative workplace where creative thinking and novel approaches are highly valued.

· Excellent opportunities for professional development and career advancement.

Application Process:

Interested candidates should submit their resume and a tailored cover letter that highlights their qualifications and passion for the role.

Thank you for your interest in joining Vanmok Leak Detection Technologies Inc. Only candidates selected for interviews will be contacted.

Job Types: Full-time, Permanent

Pay: $70,000.00-$85,000.00 per year

Benefits:

• Casual dress
• Dental care
• Extended health care
• Life insurance
• Paid time off
• Vision care

Flexible Language Requirement:

• French not required

Schedule:

• 8 hour shift
• Monday to Friday

Experience:

• Mechanical or Chemical engineering: 5 years (preferred)

Work Location: In person

Expected start date: 2024-05-15

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