Job Description
Account Manager
Miami, FL
Tuesdays, Wednesdays, and Thursdays are for in-office collaboration, while Mondays and Fridays let you work from home.
We are growing our Account Manager team and are looking for you! In this role you will lead client engagement by proactively reaching out, enhancing connections, and improving experiences through communication and process improvements. By managing and resolving technical inquiries swiftly, you will build a strong relationship, ensure satisfaction, and drive retention. You will use your analytical skills to provide insightful reports to the clients and partner with the Account Director to create retention strategies to drive client success and minimize churn.
What you will be doing:
- Proactive Engagement: Take the lead in reaching out to our valued clients, fostering strong connections, and enhancing their experience through proactive communication and process enhancements.
- Client Relationship: Become the cornerstone of our client relationships, ensuring their happiness, loyalty, and long-term retention through personalized service and effective issue resolution.
- Technical Troubleshooter: Be the first point of contact for technical inquiries, providing swift resolutions and escalating complex issues when needed to ensure our client's operations run seamlessly.
- Performance Powerhouse: Dive into client account data to uncover insights, trends, and growth opportunities. Through regular performance reviews, you'll collaborate with clients to develop strategies for mutual success.
- Retention Maestro: Craft and implement retention strategies that minimize churn and maximize client lifetime value, ensuring our clients remain delighted with our services.
- Insightful Reporting: Prepare and deliver comprehensive reports on account performance, client feedback, and retention metrics to guide strategic decisions.
What you should have:
- Proven experience in account management, sales, technical support, or a similar role.
- Experience with SaaS or technical products, experience with digital marketing or online advertising is ideal
- Stellar interpersonal, communication, and technical skills.
- Sharp analytical mind with top-notch problem-solving abilities.
- Ability to juggle multiple accounts with ease.
- A Bachelor’s degree in Business Administration, Marketing, Information Technology, or a related field; related on-the job training or experience could be considered
- Proficiency in CRM software, technical troubleshooting, and Microsoft Office Suite.
What You'll Receive:
- Hybrid Work Flexibility: Embrace a balanced work model with remote work on Mondays and Fridays and in-office collaboration from Tuesday to Thursday.
- Generous Time Off: Take time off as you want as you won’t need to accrue them here! In addition to generous personal time, you’ll also receive your birthday off, 8 holidays, and the days between Christmas and New Year’s.
- Volunteering Time: Participate in our volunteer program with 4 paid days annually to contribute to your community.
- Modern Office Perks: Our vibrant Miami office features cutting-edge amenities, such as an electric sit/stand desk, dual monitors, a gym, and a variety of snacks and beverages.
- Comprehensive Benefits Package: Enjoy top-tier Medical, Dental, Vision, and Life insurance, along with a 401(k) plan featuring a 4% match.
- Commuter Benefits: Park conveniently in our building’s garage at no charge to you. For train commuters, we subsidize most, if not all, of your monthly pass expenses.
- Professional Development: Take advantage of online training, live courses, and additional funds for courses, seminars, and certifications to enhance your skills.
- Team-Centric Atmosphere: Be part of a close-knit team that prioritizes relationship-building and personal connections.
About Our Crew
Boats Group is the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying and selling boats easy. We spend each day surrounded by 500,000 boats from across the globe.
Our passion and unyielding dedication to getting people on the water influence our culture in ways you won’t find at other companies. We’re the best at what we do because we’re working in an industry we love. When you walk through our doors, you’ll find smart, dedicated people who consider one another family.
If you want to work in an inclusive, innovative environment where we encourage employees to collaborate, leverage their talents and actively shape the future of the company, then you will enjoy working here!
Boats Group is the fastest-growing digital business in the recreational boating space. We are a talented team of techies, creatives, marketers, closers and customer advocates who spend each day pushing the boundaries of technology to make buying and selling boats easy. We spend each day surrounded by 500,000 boats from across the globe.
Our passion and unyielding dedication to getting people on the water influence our culture in ways you won’t find at other companies. We’re the best at what we do because we’re working in an industry we love. When you walk through our doors, you’ll find smart, dedicated people who consider one another family.
If you want to work in an inclusive, innovative environment where we encourage employees to collaborate, leverage their talents and actively shape the future of the company, then you will enjoy working here!
#LI-Hybrid
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