Outreach Coordinator

CET is looking for an Outreach Coordinator for programs designed to improve the energy efficiency performance and decarbonization of commercial and industrial facilities. The Outreach Coordinator will provide lead generation through cold calling, networking, and/or site visits, as well as account management for CET’s existing customer base. This position will provide outreach, education and technical assistance throughout the sales process, traveling to CT, MA, and RI for events when needed.

Job Responsibilities include:

• Applies knowledge and experience of assigned program(s) to identify leads and manage prospects. Using a sales-driven approach with a well-crafted delivery, explains CET’s mission and the waste management and reduction opportunities for customers.
• Establishes rapport and provides customer service over the phone or in person. Synthesizes complex concepts into a simple, easy to understand language, while conveying CET’s principles and values to customers.
• Effectively communicates with clients to secure agreement on CET deliverables, share project pipelines and ensure a clear and concise delivery of messages. Ensures deliverables and client requests are met in a timely and professional manner.
• Maintains active and ongoing communication with the program operations and management teams. Provides consistent updates in regards to status of projects and deliverables, service failures or customer and client concerns.
• May need to travel through assigned region.
• Ability to speak Spanish required.

What We Offer

This is a full-time hourly non-exempt position. This job comes with excellent benefits including vacation, holiday, and personal/sick time; medical, dental, and vision insurance; life insurance; disability insurance; and a retirement plan with a company match. CET provides a monthly $85 stipend for your home internet and/or phone expenses. We cultivate a friendly and supportive environment to help us achieve our mission impact goals.

What You Offer

Passion for CET's environmental mission. You have demonstrated sales abilities and enjoy building relationships with people and businesses. You have at least 2-3 years’ of customer service and/or sales experience. You are bilingual in English and Spanish. One years’ of work experience in non-profit, environmental/sustainability preferred. Knowledge of heat pumps is a plus. Excellence in Microsoft Office; experience with Salesforce or other CRM platform preferred. Excellent written and verbal communication skills with the ability to work with both technical and non-technical partners. Accuracy and attention to detail required.

You must have strong organizational and time management skills with the ability to work independently and with minimal supervision. You must be able to work with multiple programs and deliverables in a collaborative environment.

You must have high speed internet access and a working location free from distractions and interference during 8:30-5:00 business hours. CET will provide a laptop and other office technology. You must have a driver's license, a good driving record, and access to an insured vehicle for events. This position may be performed remotely or may work out of our office in Northampton, Massachusetts.

About Us

For nearly 50 years, CET has helped people and businesses save energy and reduce waste. We partner with city and state agencies, utilities, homeowners, and business owners across the U.S. to build a just and equitable transition to the low-carbon economy. For all of our work, we bring together a diverse team of environmental consultants, building scientists, engineers, sales, operations, and communications specialists to implement cost-effective and lasting solutions. We’re a hands-on, action-oriented organization—everyday someone on our team is:

• Conducting residential and commercial energy audits and advising building owners on efficiency and electrification opportunities;
• Keeping used building materials out of the landfill and redirecting them to our store, EcoBuilding Bargains;
• Helping businesses reduce waste, including improving recycling or implementing wasted food diversion programs;
• Advising architects and homeowners on LEED or passive house design;
• Working with a municipal electric utility to build innovative financing and incentive programs to accelerate electrification;
• Designing outreach materials that help make green make sense for our target audience.

The need to tackle climate change and rapidly decarbonize our economy makes our work more urgent than ever!

CET is committed to racial justice and inclusion. Our staff and Board have been formally co-creating and implementing a Diversity, Equity, and Inclusion Framework since 2020 that spans all internal and external policies, practices, and services. The candidates we seek share this commitment to equity and find fulfillment in building an inclusive culture in a collaborative, non-linear, and continuous learning environment.

CET is an equal opportunity employer and provider. We strive for a welcoming and inclusive environment. Diverse applicants are encouraged to apply. You may include military service assignments and any verified work performed on a volunteer basis.