Account Management Lead

Are you ready to join a company that's not just a workplace, but a legacy? Welcome to Grand + Benedicts, where innovation meets tradition and where every employee is valued as a pioneer.

Founded in 1980 by Frank "HF" Phillips, Grand + Benedicts is the fusion of two stalwarts in the industry: Grand Store Equipment and Benedicts Display. What started with seven employees has now burgeoned into a global presence, with over 100 dedicated individuals driving our mission forward.

At Grand + Benedicts, we're more than just a company—we're a tight-knit community. Our culture is rooted in heart, where every individual matters, and every client is treated as a VIP. Whether it's a multinational chain or a quaint mom-and-pop shop, we approach each project with the same fervor and attention to detail.

But it's not all about work. We believe in striking a balance between professional excellence and personal well-being. Located in a modern, riverside building with breathtaking views of Mt. Hood, our workplace offers the perfect environment for growth and relaxation. Whether it's kayaking during lunch breaks, unwinding with a book on our deck, or indulging in recreational activities like yoga and steam rooms, we prioritize the holistic development of our team.

If you're passionate, skilled, and eager to be part of a dynamic community that values both hard work and play, then Grand + Benedicts is the place for you. Join us in shaping the future of retail and discover a career where your talents are celebrated and your well-being is paramount. Apply now and become a part of our enduring legacy.

• To exercise the responsibilities and perform the duties of this position, within the guidelines provided by the company’s Employee Manual and Operations Manual.

• To hire, train, evaluate, discipline and fire staff in the direct reporting relationship provided these actions are within established company policies and budgets.

• To make purchases within the scope of the department budget. Management approval is needed for purchases over $500.

• To resolve order, shipment and billing discrepancies with vendors.

• To delegate this position’s duties to subordinates as necessary.

• Oversees all Account Management to ensure that all corporate orders are entered, filed and priced properly.

• Processes sales orders, credit memos and any other documentation to complete the customer order in an efficient manner. Answers questions regarding product and pricing. Provides quotes to customer(s).

• Works closely with Outside Sales to help develop opportunities from concept development and bid/proposal through production and distribution.

• Acts as the central point of contact between Sales Persons, Purchasing Agents, Accounting Staff and Clients to advise on project status and resolve any issues as they arise.

• Functions as either the primary or secondary point of contact for the client.

• Directs and performs all functions required to execute programs and projects on time and within the scope of work.

• Tracks costs and enters work orders required to initiate shipping and invoicing.

• Helps devise technical solutions, identifies and assembles required resources, and manages scope, schedule and cost in accordance with project parameters.

• Coordinates deliveries with GC’s when working on projects sites as required.

• Initiates and facilitates meetings required to keep project on track.

• Compiles and communicates required reporting for clients.

• Identifies project changes and tracks additional labor and materials.

• Keeps all required internal and external clients up-to-date on project status, including problems and solutions.

• Anticipates and provides timely solutions to issues regarding quality, schedule, inventory and distribution.

• Problem solves through issues regarding distribution, inventory, quality, schedule and anything additional that may arise with a given project.

• Develops and/or hires qualified personnel to fill Account Management openings.

• Occasionally travels out of the local area to meet with clients and/or assist with product installations.

• Protects the integrity of all sales data and information.

• Provides technical product application information to staff and to customers.

• Attends Executive Committee meetings and other departmental meetings as requested. May lead such meetings.

• Other duties as assigned.

• Adhering to the codes of the company’s Employee Manual.

• Maintaining a constructive environment at work. This includes self-evaluating work performance, on a fair basis.

• Developing and adhering to written Standard Operating Procedures for all aspects of the position.

• Adhering to departmental operating guidelines.

• Providing insightful and enthusiastic teamwork that generally creates positive attitudes and builds supportive morale.

• Working well with coworkers and supervisors, avoiding conflicts and confrontations that result in a tense and unproductive working environment.

• Participating in training meetings when needed. This includes learning product knowledge and procedural proficiencies.

• Conducting all operations within established budgets.

• Using and submitting all forms and reports in a complete, accurate and timely basis. This includes respecting and maintaining proper filing systems.

• Ensuring your work area is clean and presentable to customers and other visitors.

• Maintaining a reasonable work environment and obeying safe working practices at all times.

• Treating customers with courtesy at all times.

• Maintaining confidentiality on all corporate subject so classified.

• To meet or beat all budgets, time schedules, and performance evaluation goals at least 95% of the time, without sacrificing quality or safety.

• Special Reports: All periodic reports such as monthly and quarterly analysis of sales by customer, and service line are performed and analyzed.

• Sales Policies: All approved corporate policies regarding sales are implemented and enforced within the Account Management Department.

• Goals and Objectives: Goals and objectives for short and long term planning are established and implemented and then reviewed at least once annually and monitored at least quarterly.

• Communications:
  • Attends regular management meetings for upper management personnel and participate as required.
  • Regularly solicits feedback from all employees of the Account Management Department for improvements in the operations of the department and the company.
  • Communicates with all employees to encourage open feedback on critical issues facing the company.

• Personnel:
  • All personnel reporting to him/her have a current (within the last 12 months) performance evaluation in which the overall rating is satisfactory or better; and contains an action plan for performance improvement if necessary.
  • All key employee job descriptions have been reviewed and updated at least once, if needed, during the past twelve months.
  • All major employee grievances brought to his/her attention are addressed promptly and resolved quickly.

• Bachelor’s degree or equivalent in a related discipline is preferred. Related experience will be considered.

• Three (3) years of Sales or Management experience preferred.

• Proficient in Microsoft Office Suite (Word, Excel, Outlook).

• General math skills required.

• Knowledge of the apparel and/or footwear industry or retail merchandising preferred. Store fixture knowledge a plus.

• Must be able to conceptualize in 3 dimensions and read store layouts or fixture drawings.

• Basic knowledge of production processes typically using wood and metal preferred.