Job Description

Description:THANKS TO OUR CONTINUED GROWTH AND EXPANSION, ILLINOIS BONE AND JOINT IS EXCITED TO ANNOUNCE a Patient Services Coordinator opportunity at our Westmont Rehab Services clinic!We would love to talk to you about joining our team if you

Thrive in a fast paced, multifaceted public-engaging environment
Want to work in a culture of “Trust, Respect and Pride”
Are professional, positive, engaging, and personable
Are adaptable and able to work with different teams
Demonstrate professional verbal and written communication
Move easily through multiple technical software platforms
Front Desk Medical office experience preferred
EMR experience preferred
Forward facing customer service required

Benefits

A competitive compensation package that includes health, life, dental, and vision insurance, generous PTO accrual, as well as 401K, profit sharing, employee assistance program, and disability coverage

Job Summary
The main focus of this position is to deliver exceptional patient-centered customer service and provide team support to IBJI staff and partners relative to administrative services.
The primary objective of this position is:

To meet and exceed customer service expectations while executing front desk functions.
Communicate in a transparent and professional manner
Contribute positively to the work environment
Foster relationships
Represent IBJI core values

The secondary objective of this position is:

To execute established best practices relative to front office tasks
Understand current policies and procedures and relative timelines
Proficient with compliance regulations
Apply effective and efficient strategies to task completion
Adopt a team oriented approach

Responsibilities

Greet patients upon entry with a smile, pleasant welcome and establish eye contact
Answer phones with the established ‘phone greeting’ script
Follow established patient appointment scheduling guidelines and strategies, document canceled and no-show appointments, and review appointment wait list to support visit capacity requirements
Collect over the counter balances at the time of service
Provide new patients with insurance benefit and therapy cost explanation
Assist in patient account issue resolution
Responsible for daily duties which include but are not limited to: new patient preparation, intake procedures, new referral follow up, account balance review, pre-certification and authorization account management, reconciliation of payments, and voicemail retrieval
Scanning, faxing, and other clerical duties
Provide daily support to the Patient Services Manager, Facility Manager and Rehab staff upon request
Assist in maintaining a clean and safe work environment
Occasional travel to nearby clinics to provide coverage as needed
All other duties as assigned

Requirements:Required Education and Experience

Associates Degree or higher (Healthcare concentration preferred) or the equivalent of 2 years of customer service experience (Healthcare background preferred)
Displays professional and effective writing and verbal communication skills
Versed in technical skills such as EMR software; Windows; MS Office; Email access; internet
Typing speed minimum 40 words per minute

Physical Requirements

Ability to lift a maximum of 20 pounds to waist height
Ability to be standing and sitting on a frequent basis during the day
Ability to work on a computer on a frequent basis during the day

Work Environment

Fast paced professional office setting
Routine use of standard office equipment such as computers, phones, photocopiers, filing cabinets, scanners, and fax machines
Varied work hours to include opening and closing shifts

Job Type: Full-time

Pay: $19.00 - $21.00 per hour

Expected hours: 40 per week

Benefits: