Job Description

Director of Catering

At Chick-fil-A Framingham, we are so much more than a restaurant. Join our team and partner with a reputable brand known for leading the way in its industry. With one-on-one coaching and development from the owner, you will have the opportunity to grow a multimillion-dollar business. With an emphasis on developing your marketing and leadership skills and increasing your business acumen, you will have career advancement opportunities in and out of Chick-fil-A.

Help us grow to a Million-Dollar Catering Business!

Job description

IMPORTANT DETAILS:

Must be available to work on Saturday's. This position is not a M-F only job.

Position Type:

Full-time

Director of Catering Responsibilities:

Lead the catering department, oversee deliveries, and nurture strong customer relationships
Play a key role in ensuring the smooth operation of catering services, from planning and preparation to execution and delivery
Develop and foster catering relationships with local businesses and local schools
Build and maintain strong relationships with catering clients, providing personalized service and addressing their needs and preferences
Maintain high standards of quality and presentation for all catering offerings, ensuring that food is fresh, delicious, and visually appealing
Execute day-to-day activities such as:
Plan for, organize, and finalize the Delivery and Pick-up orders
Conduct confirmation calls for every order
Conduct call-backs with customers who haven’t ordered with us in a while to see if we can serve them again
Come in early as needed to support the execution of large orders, ensuring all orders are complete and on time
Safely driving the Catering Van
Monitor inventory levels and order supplies as needed to maintain sufficient stock for catering activities
Conduct regular inspections of catering equipment, facilities, and vehicles to ensure cleanliness, safety, and compliance with health regulations
Implement quality control measures and corrective actions as needed to address any issues or deficiencies
Your leadership, organizational skills, and commitment to customer satisfaction will be essential in driving the success of the catering team

Key Duties:

Manage the day-to-day activities and take leadership in handling customer relationships and customer account management
Oversee the scheduling of catering events, ensuring timely delivery and setup according to customer requirements
Strategize and create new ways to attract Catering customers (e.g., offer samples, create in-store catering events)
Proactively seek opportunities to upsell catering services and generate repeat business through exceptional service and attention to detail
Conduct regular meetings and training sessions to communicate goals, expectations, and updates to the team
Address any delivery-related issues or concerns promptly and professionally
Act as the primary point of contact for catering inquiries, requests, and feedback, ensuring a high level of customer satisfaction
Ensure a seamless service throughout the catering experience (online, phone, fulfillment)
Conduct follow-ups with catering customers weekly (or bi-weekly) to ensure they had a good catering experience
Thank our customers who order from us frequently by sending them a handwritten ‘thank you’ or gift basket

Qualifications and Requirements:

Previous experience in catering operations, including supervision and leadership responsibilities
Strong organizational and time management skills, with the ability to prioritize tasks and meet deadlines
Excellent communication and interpersonal skills, with a customer-focused approach
Knowledge of food safety regulations and best practices in catering and hospitality
Valid driver's license and clean driving record
Ability to work flexible hours, including evenings, Saturdays (always-closed on Sundays!), and holidays, as needed.
Strong time management skills
Excellent phone etiquette
Self-starter
Ability to work in a fast-paced environment
A passion for food and hospitality, along with a positive attitude and a willingness to go above and beyond to exceed customer expectations, are essential for success in this role.

Our Benefits Include:

Paid Vacation
Paid Holidays
Life Insurance
Health Insurance
401K Match
A fun work environment where you can positively influence others
Flexible scheduling (and closed on Sundays)
Learning first-hand from an experienced Operator and Restaurant Leaders
Intentional growth and development to help you reach your professional goals
Scholarship opportunities
Competitive pay

Most Chick-fil-A® Restaurants are operated by independent franchised business owners

who make all their own employment decisions and are responsible for their own

content and policies.

Working at a Chick-fil-A® restaurant is more than a job – it’s an opportunity for teamwork and leadership development in a positive, people-focused environment. Most Chick-fil-A restaurants are locally owned and operated by independent, franchised Operators who invest in the future of their Team Members and give back to their communities.

Pay: