Job Description
Work Type : 100% Remote - Must reside in AlaskaAbout HUB
In a rapidly changing world, HUB advises businesses and individuals on how to prepare for the unexpected. As one of the world’s largest insurance brokers, our focus is dedicated to providing our customers with the peace of mind that what matters most will be protected — through unrelenting advocacy and tailored insurance solutions that put our clients in control. Our growing team of professionals across North America represents a broad, deep, and one-of-a kind aggregation of entrepreneurs and leaders recognized for their excellence throughout the insurance community.
Why choose HUB?
Throughout our network of more than 530+ HUB offices across North America, we offer a competitive, exciting, and friendly work environment that strategically positions our employees for longevity and success. At HUB, we believe in investing in the future of our employees and provide continuous opportunities for growth and development. Our entrepreneurial culture fosters an environment that empowers our people to make the best decisions for our customers and organization, focusing on expanding the industry knowledge of our insurance professionals to better serve our valued clients. We are committed to providing you with competitive and flexible benefits options that are rooted in your current needs yet evolves as your needs change over time. Join us in taking the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction.
We are the perfect fit if you:
are seeking a progressive work environment at a rapidly growing organization
have a desire to help others protect their future
have an entrepreneurial spirit and are challenged by the opportunity to grow the business
are focused on learning and development to enhance your industry knowledge and expertise
are a self-starter willing to invest time and energy to learn the technical aspects of our business
believe in integrity and building success by developing relationships with others
Here’s where you come in:
We are currently seeking a Team Leader to join our Personal Lines Insurance team. The Team Leader oversees a team of 2 or more service staff in servicing the day-to-day and renewal insurance needs of a diverse group of clients with focus on achieving corporate retention expectations. Will be responsible for developing and supporting team members, creating a climate where employees are motivated to succeed. Will take on new opportunities and tough challenges with a sense of urgency, high energy, and enthusiasm. Will lead by example in areas of excellent client service, adoption of company policies, procedures and workflows, champion technology systems, and professional growth by means of continually seeking educational opportunities. May also work on an assigned book of business. Size of book may be flexible dependent on the size of the Team Leader’s team and additional tasks.
Other responsibilities of the Team Lead role include:
Act as a ‘Champion’ of the Broker Management System, Standard Operating Procedures, and Broker Standards
Audit staff to ensure all direct reports adhere to Standard Operating Procedures and Broker Standards
Run reports in the Broker Management System as needed.
Monitor daily attendance and approve electronic time records of service team members.
Coordinate and approve vacation and other time off to ensure adequate staffing during regular business hours.
Organize team meetings with agenda established jointly with management.
Bring forward team members concerns to management.
Handle client service escalations and bring forward to management as needed.
Evaluate staff performance through annual review cycle and coach employees toward success in meeting their Key Performance Indicators and developmental goals.
Participate in new service team member hiring and be responsible for completion of training.
Maintain awareness of current insurance laws, carrier guidelines, and market conditions
Ensure quality service is provided to clients on a timely and consistent basis by team members.
Provide team with continuous training for any changes to systems, workflow, and procedures
You’re great at:
Ideally, you’ll be well versed in customer service, marketing training and development, with excellent verbal and written communications.
Six or more years insurance brokerage or property casualty insurance experience in account management role preferred.
Demonstrated proficiency in training others.
Effective mentoring abilities, fostering teamwork.
Ability to exercise independent judgement and assume accountability.
Exceptional customer service skills
Strong reading comprehension and analysis skills
Here’s what we can offer:
At HUB, we believe in giving our employees the room and space they need to do their job. We believe in paying a fair wage with bonus opportunities and offering great benefits like:
401k plan where the Company matches 50% of the first 6% you contribute
Paid parental leave
Medical, dental, and vision options
Robust wellness program
Paid vacation, paid holidays, floating holidays and more!
We offer a large selection of benefits that are customizable to fit your personal needs – a portfolio of both comprehensive and affordable choices.
Our work environment encourages critical and independent thinking, problem-solving and project-management. We trust our employees to make good decisions for our clients and we give them the space to do that. Our work atmosphere is comfortable and offers a “dress for your day” policy as well as a flexible work schedule.
Life us so far?
Take the first step toward creating a future that combines a diverse, challenging work environment with financial security and career satisfaction. Apply online today!
Department Account Management & Service
Required Experience: 2-5 years of relevant experience
Required Travel: Negligible
Required Education: High school or equivalent
HUB International Limited is an equal opportunity and affirmative action employer that does not discriminate on the basis of race/ethnicity, national origin, religion, age, color, sex, sexual orientation, gender identity, disability or veteran's status, or any other characteristic protected by local, state or federal laws, rules or regulations. The EEO is the Law poster and its supplement is available here athttp://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm.
EEOAA Policy
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We endeavor to make this website accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact the US Recruiting Team toll-free at (844) 300-9193 orUSRecruiting@hubinternational.com. This contact information is for accommodation requests only; do not use this contact information to inquire about the status of applications.
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