Job Description

THIS IS NOT A REMOTE POSITION; IT IS ON-SITE IN GATLINBURG, TN

At Holiday Inn Club Vacations, we believe in strengthening families. We look for people who exhibit the courage, caring, and creativity to help us become the most loved brand in family travel. We’re committed to growing our people, memberships, resorts, and guest love. That’s why we need individuals who are passionate in life and bring those qualities to work every day. Do you instill confidence, trust, and respect in those around you? Do you encourage success and build relationships? If so, we’re looking for you.

The Sales Consultant is responsible for the direct sale of Holiday Inn Club Vacation ownership products to prospective purchasers to be delivered in a professional and ethical manner. The primary duties of the Sales Consultant are to discover the prospective purchaser’s needs & interests and create a want to join the Holiday Inn Club Vacations program through a structured sales presentation. The Sales Consultant will advise clients on how being a HICV owner will provide added value to their lives and is prepared to address/overcome any questions or concerns while providing a quality customer service experience.

ESSENTIAL DUTIES AND TASKS:

Conducts a guest presentation and tour as trained at scheduled times. Provides prospective owners a tour of the Sales Gallery, Resort Property, and Model Tour
Attends training classes on an ongoing basis. Participates in demonstration/assessment rides that are scheduled with the Sales Managers and/or Sales Training Managers
Builds relationships with assigned Sales Training Managers and all members of the Sales Line Team. Assists in ensuring all questions are answered in a professional, informative, diplomatic, and correct manner
Ensures and/or performs coaching and action plans as provided by the assigned Sales Training Managers and/or Sales Managers. Explain the features and benefits of the points program and recommend the amount of points to be purchased to take care of current and future vacation needs
Delivers the utmost level of customer service to all guests and owners to ensure a great sales tour experience. Achieves personal and departmental written objectives as provided or determined throughout the fiscal year

QUALIFICATIONS:

Dependable and goal-oriented
Self-directed and independent
Persuasive interpersonal skills and strong oral communication skills
Excellent customer service skills
Strong work ethic, high energy level, and positive attitude
Pursuit of continuous improvement
Must have a Timeshare Sales Agent/TN State Real Estate license or the ability to obtain one.

Benefits: