Job Description

At Ridgemont Hospitality, we do what we love, and we love what we do. Come join our growing team!

Ridgemont Hospitality is a San Francisco Bay Area-based hospitality development and management company with a rich history, over three decades of experience, and a commitment to service. We have a passion for excellence in developing and operating award-winning hotels that exceed the needs of our guests as well as providing an excellent place for team members to grow and advance their careers.

Our team members contribute to our inspiring culture, receive stellar recognition, have valuable experiences, and a supportive work environment. They have the space to take initiative, receive positive communication, get mentorship, and have fun. We believe in creating a winning culture that drives results and engagement from our staff.

Benefits

Team Member Hotel Discounts
Paid Time Off
Birthday pay
Name mentioned in review incentive
Company Events
And much more!

Purpose of the Position

Here at Ridgemont Hospitality we believe in 100% guest satisfaction. We accomplish this by working together to provide exemplary guest & client experiences. The Hotel Sales Coordinator is responsible for supporting the sales efforts at our portfolio of Easy Bay Area, CA hotels; including making sure clients are treated in a professional manner while assisting the Sales, Revenue & Operations teams with all relevant sales and marketing needs. The Hotel Sales Coordinator works directly with clients, as well as hotel teams, to ensure a successful delivery of hotel accommodations and services for all groups, events and local accounts.

Responsibilities of the Position

Ensure outstanding customer care at all times.

Maintains a friendly, cheerful and courteous demeanor at all times.

Answering questions about hotel event options over the phone or via email

Giving potential customers tours of the facilities.

Presenting information about service options, including room rental, services, catering / food / beverage, A/V rental, tables, chairs and linens.

Create, modify, interpret and handle contracts, rate agreements & BEO’s.

Event planning and production assistance; ensure events are prepared & set-up on time per BEO and client expectations.

Liaising between Director of Sales, General Managers, Front Desk Agents and other hotel departments.

Serve as a point of contact for clients and communicate with them by phone and email to respond to questions and requests.

Responsible for coordinating internally with the sales & marketing team.

Generate reports, prepare proposals, collect & document details, coordinate with clients & suppliers.

Coordination with third-party service providers including caterer.

Resolve customer issues, complaints, problems in a quick, efficient manner to maintain a high level of customer satisfaction and quality service.

Adhere to company credit limit / floor limit policies.

Input group rooming lists, coordinate with Operations/Front desk teams to allocate group room assignments .

Stay on top of all group billing instructions, ensure timely collection of payments, cross check all group-folios to ensure they’re correctly updated.

Performs other duties as assigned, requested or deemed necessary by management.

Assist all departments in servicing the guests during high volume periods.

Takes responsibility in the absence of the Director of Sales.

Ensures brand and or company standards are met.

Specific Job Knowledge, Skills, and Abilities

The individual must possess the following knowledge, skills and abilities and be able to explain and demonstrate that he or she can perform the essential functions of the job, with or without reasonable accommodation, using some other combination of knowledge, skills and abilities.

Must be able to speak, read, write and understand the primary language(s) used in the workplace.

Must be able to read and write to facilitate the communication process.

Requires good communication skills, both verbal and written.

Most work tasks are performed independently. There is minimal direct supervision.

Knowledge of competitor hotels.

Complete knowledge of hotel rooms and meeting related services available to guests.

Comprehension of the reservation sales process in accordance with standards.

Answer reservation calls, and process reservation correspondence received by email, or fax.

Understanding of all hotel rate programs.

Input guest, company, and travel agent information into hotel PMS system, Delphi and other systems.

Understanding of the group sales process.

Property Management Systems; reservations & billing

Receive and handle client inquiries regarding hotel info and reservations

Desire to participate as part of a team.

Demonstrate self-confidence, energy and enthusiasm.

Present ideas, expectations and information in a concise, well-organized way.

Use effective listening skills.

Manage group or interpersonal conflict situations effectively.

Manage time well, correctly prioritizing tasks.

Highly visible in areas of responsibility.

Ability to negotiate and create win-win solutions.

Must possess basic computational ability.

Must possess computer skills, including, but not limited to, hotel PMS, Google-suite, Microsoft Word and Excel.

Assist department manager(s) when and as needed.

Physical Demands

Most work tasks are performed indoors. Temperature is moderate and controlled by hotel environmental systems.

Must be able to lift up to 15 to 50 pounds occasionally.

Requires grasping, writing, standing, sitting, walking, repetitive motions, listening and hearing ability and visual acuity.

Talking and hearing occur continuously in the process of communicating with guests, peers and supervisors

Vision occurs continuously with the most common visual functions being those of near vision and depth perception.

Requires manual dexterity to use and operate all necessary equipment.

Must be able to operate office equipment such as computers, printers, 10-key adding machine, electric typewriter, multi-line touch tone phone, filing cabinets, FAX machines, photocopiers, dolly and other office equipment as needed.

Experience

Six months related experience and/or training; or equivalent combination of education and experience.

Equal Opportunity Employer M/F/D/V

Job Type: Full-time

Pay: $25.00 per hour

Benefits: