Job Description

Job Summary:
We are seeking a dynamic Partnership Manager to join our team. The Partnership Manager will be responsible for developing and maintaining strategic partnerships to drive business growth and revenue.

This is an excellent opportunity for someone who thrives in a role that values the importance of customer experience while contributing to a fun and high performing team.

Responsibilities:

Build and nurture strong relationships across new and existing high-value Partners to better achieve their needs and manage all reporting of health within accounts. Partner portfolio includes Agents, ISOs, ISVs and Associations.
Act as a liaison between the Underwriting and Partner team to help facilitate incoming business.
Act as point of contact with key Partners, answering questions and solving various issues in a timely and efficient manner.
Analyze partnership performance and provide regular reports to management.
Collaborate with internal teams (Support, Sales, Exec Team) to develop partnership strategies and resolve partner and client issues and queries.
Demonstrate expertise in payment/merchant processing - specifically in Brick & Mortar types of merchant business.
Meet regularly with customers and anticipate customers’ needs to identify growth opportunities across various types of accounts.
Utilize Salesforce similar CRM tools to track accounts and partnership activities.

Skills/Experience Required:

Minimum 3 years of Relationship Management, Account Management, or Customer Success experience in a payments organization. Proven track record of managing SMEs and expansion of these accounts.
Excellent verbal and written communication skills and interpersonal skills.
Organizational, project management, and time management skills.
Experience managing de-escalations and coordinating feedback and discussions between customer/product teams.
Ability to work and learn at a fast pace.
Ability to build rapport and trust with champions and your colleagues in a remote setting.
Passionate about joining a small team and building a company.

This role offers a competitive salary with commission, benefits package, and opportunities for professional growth. If you are a strategic thinker with a passion for building successful partnerships, we invite you to apply for this exciting opportunity.

Job Type: Full-time

Pay: $65,000.00 - $75,000.00 per year

Benefits: