Account Manager - Customer Service Representative (EXPO Services Division)

Commonwealth Electric Company of the Midwest is a full-service electrical and low voltage contractor located in Arizona, Iowa, Nebraska, and Utah. With a Commitment to Excellence, Commonwealth uses a combination of disciplines, expertise, and our four core values (Customers, Employees, Character, and Mastery) to serve our customers with the highest quality of work. We employ hundreds of skilled employees nationwide, so if you are interested in becoming part of our team, keep on reading!

What We Offer:

• Employee Ownership: A key component to our company culture is our sense of ownership. As employee owners, every team member has a stake in our success. Your hard work directly contributes to the growth and prosperity of the company, and you share in the rewards.
• Benefits: Our people are our greatest asset. Because of this, Commonwealth offers our qualified employees a comprehensive and competitive benefits package to protect them and their families from the unknown.
• Mentorship: We pair new team members with mentors who provide guidance, support, and valuable insights throughout your onboarding experience.
• Career Development: Our people are what make Commonwealth great, and we are committed to your growth. With access to continuous learning opportunities and training programs, you can advance your career and stay at the forefront of industry innovations.
• Leadership Development: We cultivate future leaders. Whether you are just starting out or looking to take the next step in your career, we provide opportunities for leadership development to provide you the tools and support you need to succeed.

Position Summary:

The Account Manager is responsible for maintaining exemplary relationships with customers through all facets of customer service on all assigned events. This position will work very closely with colleagues within the organization and other contractors within the Tradeshow Convention and Special Event Industry, with an ability to adapt to different events and their specific needs and styles.

Primary Responsibilities:

• Maintain a positive, empathetic and professional attitude toward customers at all times
• Communicate with customers through various channels including phone, email, fax and in person, responding promptly to any customer inquiries
• Acknowledge and resolve customer complaints
• Know our services inside and out so questions can be answered promptly and professionally
• Process electrical orders, forms and requests, including invoicing and collections for services rendered via computer
• Compile accurate records of customer interactions, transactions, comments and complaints
• Communicate and coordinate with colleagues as necessary
• Provide feedback on the efficiency of the customer service and operations process
• Attend all meetings for all assigned events
• Ensure customer satisfaction and provide professional customer support
• Attend classes/seminars to further education in customer service and leadership
• Provide assistance to coworkers on assigned events that may need additional Account Managers
• Achieve 90% satisfaction rate on all assigned events through facility surveys
• Follow all safety rules and regulations and report any unsafe activity or practice

• Exemplify, promote and foster our purpose of Committed to Excellence through our Core Values of Customers, Employees, Character and Mastery
• All other duties as assigned and required

Required Qualifications:

• Tradeshow, Convention and Special Event experience preferred but not required
• Self-Starter, who can work independently
• Computer experience including MS Office, and order entry.
• Ability to work with people and communicate effectively in high stress situations
• Able to work nights and weekends as needed for assigned events

Education and Experience:

• High School Diploma or GED
• Minimum of five years' experience in the Customer Service Industry

Commonwealth is an Equal Opportunity Employer. It is our policy not to discriminate against qualified applicants on the basis of race, religion, national origin, gender, gender identity, sexual orientation, veteran or disability status, or any other status covered under the Equal Employment Opportunity Act. Women and minorities are encouraged to apply.