Job Description
## Job Description and Overview
The Faculty Success Manager is a diligent and engaging individual with a passion for helping instructional faculty reach their teaching and learning goals. They have excellent social skills and possess an advanced degree in science. They can speak to the challenges of teaching science and the benefits of using digital courseware in the classroom and within lab courses. They have a positive attitude and take pride in helping others.
This job is dynamic and requires a wide variety of skills. The Faculty Success Manager is responsible for providing a level of faculty support that creates fans of Catalyst Education. This includes working alongside faculty to customize digital learning experiences using Catalyst Education’s learning platform Labflow and their own lab courseware design and content development skill expertise. They help faculty implement Labflow, train graduate teaching assistants in its use, provide ongoing support for faculty and graduate teaching assistants as they run their courses each term, and coordinate digital lab manual publication and integration within Labflow. The Faculty Success Manager takes the lead on renewing each of their customer’s ongoing use of Catalyst Education’s platform each term.
The Faculty Success Manager will also assist the account development team in expanding the use of Catalyst Education’s learning platform, giving online demonstrations or attending meetings as a subject matter expert and occasionally traveling to support the adoption growth of the company. They also work alongside the Product Team to develop new content and help inform them as they build new features into our learning platform.
Additionally, Faculty Success Managers assist with Catalyst Education’s content development efforts, including lab experiment setup and production of video content, as well as authoring new question content as the company builds products for new markets.
## Duties
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% Time
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Individual Tasks
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60%
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Faculty support: Customizes learning software content and configures the software to match the teaching and learning aims of adopting faculty. Assists faculty with course management and adjustments to course content each term.
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25%
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Authors new question content, reviews and critiques other content author’s or media scriptwriter’s work. Occasionally assists in lab video production, tests lab protocols, and reviews artwork submissions.
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5%
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Works alongside the Account Development (Sales) Team to coordinate our growth. Gives online presentations and demonstrations of the benefits and capabilities of Catalyst Education’s software or attends critical sales meetings.
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5%
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Works with the Customer Success Manager to advise on the company’s sales and support strategies.
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5%
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Works with the Faculty Success Product Liaison and Product Teams to help inform software design decisions that improve the user experience for faculty and TAs.
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## Desired Traits and Qualities
- Is passionate about education and about the potential for online and mobile learning
- Truly enjoys helping others achieve their goals
- Displays original thinking, innovation, and creativity
- Gathers and analyzes information skillfully
- Demonstrates strong teamwork skills in a fluid startup environment
- Possesses strong skills needed for customer engagement and winning renewal business
- Possesses strong skills needed for curriculum and content development
- Sets high standards for self
- Is highly accountable and takes responsibility for his/her performance
## Specific Skills and Experience
### Required
- PhD or Master’s degree in Biology
- Computer/tech savvy
- Skilled using spreadsheets, including the use of formulas
- Experience in educational content creation
- Some college-level teaching experience: either as tutor, TA, instructor, or lab coordinator
### Desired
- 1 year of sales or support experience
- Experience with CRM and/or marketing automation software
- 1 year of college-level teaching experience as instructor
- Experience and aptitude using an online homework system
- Experience in instructional design
- Experience in a startup environment
- Knowledge of text and formula markup languages such as LaTEX and HTML
### Financial Attributes
- Annual Base Compensation: $70,000 – $75,000 based upon experience
- Benefits:
Important Note: This description is for reference only. It is not meant to provide an exhaustive description of the duties that may be required of an employee in this position. It does not create a contract between the Company and any employee.
Job Type: Full-time
Pay: $70,000.00 - $75,000.00 per year
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