Account Manager

Account Manager

Open Application: No Planned Start Date

Who is POD Marketing?

POD Marketing is a full-service digital marketing agency that offers clients a wide range of marketing solutions. Unlike other agencies, we specialize in specific industries, which makes us true experts in both digital marketing and the industries we serve.

While we are committed to our clients, our number 1 priority has and always will be our employees. We believe this employee-obsessed approach is the biggest contributor to our company’s growth and success. In only 9 years, we’re now working with over 1,000 clients all across North America, which would not have been possible without employing a talented team of over 100 employees.

Office culture is not about having a beer fridge or a ping-pong table (but yes, we have those too), it’s about how being at work makes you feel. We asked our staff and here are some of the things they said they loved most about working at POD Marketing: They feel accepted for who they are, supported, challenged, enjoy the flexibility of being able to work from home, the open lines of communication with every member on the team including upper management, having physiological safety, and are energized by the opportunities to grow, develop and progress their careers.

In recognition of our outstanding employee-focused approach, we are proud to have won multiple employment awards, including being named one of Canada's most admired corporate cultures.

To learn more about our culture, watch this video: https://youtu.be/1WZ8tAnATNs, visit the POD Marketing YouTube channel and check out our reviews on Glassdoor.

Job Summary

Reporting to the General Sales Manager, the Account Manager is responsible for ensuring a positive client experience and high client retention rates by offering exceptional service and support. This role involves working closely with clients to understand their needs, goals, and challenges while developing and executing customized marketing strategies to drive portfolio growth. Alongside client management, the Account Manager also plays a key role in providing sales systems and process support to the sales team, including the management and optimization of sales tools and resources. The ideal candidate will bring a strong background in account management, sales, and marketing, and must possess excellent communication, collaboration, and problem-solving skills.

Responsibilities

• Manage a diverse portfolio of accounts, developing trustworthy and long-lasting relationships with clients.
• Act as the primary point of contact for clients, providing timely and tailored solutions to individual needs.
• Build and execute customized quarterly marketing strategies for clients, aimed at achieving their specific goals.
• Drive portfolio growth by identifying upsell opportunities.
• Resolve conflicts and challenges faced by clients in a prompt and effective manner.
• Oversee financial aspects of client accounts, including invoicing and budget management.
• Support the optimization of sales systems and processes, including management and refinement of CRM tools.
• Track and report on sales account targets, aligning them with company objectives and making adjustments as needed.
• Monitor relevant sales and account metrics, suggesting actions for improvement and identifying opportunities for growth.
• Collaborate with internal stakeholders and external partners to deliver comprehensive services and drive future growth.
• Travel to client meetings, trade shows, and conferences, sometimes including speaking engagements, if applicable.

Required Experience & Skills

• Legally able to work in Canada and located in Calgary, AB
• Bachelor’s degree in Business Administration, Marketing, or related field
• Minimum of 2 years' experience in an Account Management or similar client-facing role
• Minimum of 2 years' experience in a digital marketing focused role
• Proven track record in achieving growth and retention goals
• Strong understanding of marketing strategies, including PPC, SEO, social media, and email marketing
• Experience with sales processes and CRMs like Salesforce, Accelo, or Basecamp is an asset
• Exceptional communication and interpersonal skills
• Strong analytical skills with the ability to make data-driven decisions
• Prior experience in a marketing agency environment is an asset
• Expertise in contract negotiation and renewals
• Advanced understanding of sales enablement tools and reporting is an asset

What's in it for You?

At POD Marketing, we're not just another company – we're a community of passionate, driven individuals who work hard, play hard, and support each other every step of the way. We believe that happy and motivated employees are the key to our success, which is why we go above and beyond to create an amazing work environment where you can thrive and excel. Here's what you can expect when you join our team:

Work-Life Balance that Rocks:

• 3 weeks of paid time off, plus 5 flex days, so you can recharge and take that well-deserved break.
• Passion Day – a last-minute hooky day to pursue your passions and do whatever makes you happy.
• MeMonday – a company-wide shut down day to prioritize mental health and well-being.
• Summer hours - our office closes at 1pm every Friday in June, July, and August!

Mentorship that Fuels Your Growth:

• Formal mentorship program that pairs you with managers from team leads to executives, providing invaluable guidance and support.
• Opportunities for growth and advancement, as we prioritize promoting from within.
• Extensive learning & development program, including DiSC training, leadership development with our two-tier program called LEAD, public speaker training, and comprehensive management training.

Wellness that Matters:

• Weekly in-person 1:1s with your manager for open communication and support.
  
• Formal quarterly check-ins with your manager to review performance.
• Work from anywhere policy, providing flexibility and convenience.
• Comprehensive Benefits Package including: vision coverage, dental coverage, a health spending account, a personal spending account, and an employee assistance program.

Perks that Delight:

• Discounts with local vendors, because we believe in supporting our community.
• Free gym at our office and complimentary annual spin membership to keep you fit and healthy.
• Awesome office space in downtown Calgary, providing a vibrant and inspiring work environment.
• Complimentary snacks and beverages to keep you fuelled throughout the day.

Make a Difference in our Community:

• 26 hours of paid volunteer time per year to give back to the community.
• Opportunity to work with our non-profit company, the PODvocate Project, and contribute to meaningful initiatives that make a positive impact in our community.

How to Apply

At POD, we believe “that most job requirements and conceptual knowledge are easily trainable. But you can’t teach drive, ambition, or passion.” (Take a look at this article, Finding Your Unicorn, written by our President, Kevin Wilhelm). Our hiring managers consider alignment with our core values and passion for our company culture to be as valuable as experience and education.

After reading this job description, we want you to ask yourself:

Am I the exact right person for this role?

Do I align with POD’s core values and culture?

If you’ve answered yes to both questions, we want to hear from you! Here are a few easy steps that will help us get to know you better.

All successful candidates will be contacted via email to discuss next steps. We appreciate all applications and wish you all the best of luck.

At POD Marketing, we believe in creating an inclusive work environment, which is why we’re proud to be an equal opportunity employer. We consider and evaluate all qualified candidates based on their qualifications without discrimination based on race, colour, religion, age, gender, sexual orientation, gender identity, genetic information, national origin, disability, veteran status, or any other legally protected characteristics.