Commercial Insurance Account Manager

About Patriot: Founded in 2019, Patriot is a growth-focused national insurance services firm that partners with employee benefits and property & casualty agencies across the United States. We are committed to working with like-minded individuals that share our vision of creating an insurance agency focused on operational excellence and a relentless pursuit of growth. Our collaborative model delivers resources and strategic support to its agencies, whose leaders continue to operate with a high degree of autonomy in their local markets. Patriot’s unique equity model creates alignment with its partner agencies, and its operating philosophy fosters enhanced career opportunities for its dedicated associates. With 100+ offices in 23 states and more than 1,700 professionals, Patriot is a top 60 U.S privately held insurance agency that ranks in the top-20 amongst privately held employee benefits agencies.

About Capstone: Capstone Brokerage is a Risk Management, Insurance, and Employee Benefits Firm dedicated to exceeding the expectations of our clients. We operate our organization around a published set of core values: professionalism, empowerment, teamwork, accountability, and leadership. Our employees come to work every day excited to learn and take great pride in their work which translates into positive energy, accountability, and great customer service.

Overview: The Commercial Lines Account Manager plays a pivotal role in marketing new business opportunities and maintaining and servicing existing accounts. This position is responsible for managing client relationships, ensuring accurate policy management, addressing client inquiries, and actively participating in business development efforts.

This is an in-office position reporting to our location in Las Vegas, Nevada.

Primary Job Responsibilities:

The essential functions include, but are not limited to the following:

• Offer proactive guidance and recommendations to clients regarding potential coverage gaps, policy enhancements, risk management, and cost-saving strategies to meet their evolving insurance needs.
• Develop comprehensive and tailored insurance proposals for prospective clients, outlining coverage options, terms, and pricing based on their specific needs and requirements.
• Present and explain insurance quotes to clients, both for new business opportunities and policy renewals, highlighting the benefits, terms, and conditions of the proposed coverage options.
• Prepare and issue insurance certificates as required by clients, ensuring accurate and timely delivery of documentation.
• Process policy endorsements and modifications based on client requests or changes in coverage needs, ensuring policy accuracy and compliance.
• Respond to client emails and phone calls promptly, addressing inquiries, providing guidance, and offering expert advice to ensure client satisfaction and retention.
• Address client questions, concerns, and issues related to insurance policies, coverages, claims, and billing, providing clear explanations and guidance.
• Engage in marketing efforts to identify new business opportunities, including prospecting potential clients, attending industry events, and networking to expand the agency's client base.
• Review insurance contracts and policy documents to ensure accuracy, compliance with regulatory requirements, and alignment with client expectations.
• Collaborate with accounting department in the billing processes, which includes generating invoices, verifying premium calculations, and resolving billing discrepancies.
• Supports and assists others in the audit process.

• Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

Requirements:

Skills and Abilities

• Possess a comprehensive knowledge of commercial and personal lines insurance products, coverages, policies, and procedures.
• Provide empathetic and supportive assistance to clients and employees by being responsive to client needs and proactively seeking opportunities to enhance the client experience.
• Ability to collaborate effectively within a team environment, sharing insights and contributing to collective success.
• Excellent written and verbal communication skills to effectively convey information clearly and transparently.
• Detailed-oriented and organized with excellent project management abilities.
• Strong critical thinking skills to analyze complex scenarios and develop solutions for clients.
• Familiarity and proficiency in using relevant software applications, including Customer Relationship Management (CRM) systems, Microsoft Office Suite, and other tools used for client management and communication.
• Commitment to staying updated on industry trends, regulations, and best practices.
• Adhere to ethical standards and maintain confidentiality when handling sensitive employee and client information.

Education and Experience

Required:

• 1 or more years of experience in an administrative, account management, or related position.
• Associate Degree in Sales, Business Administration, Marketing, or a similar field
• Nevada Property & Casualty Insurance License

Preferred:

• Experience in the property and casualty insurance industry, specifically in commercial lines account management
• Bachelor’s Degree in Sales, Business Administration, Marketing, or a similar field
• Insurance designations such as CIC, AU, CPCU, etc.

WHY PATRIOT?

Patriot offers the opportunity to be a part of a fast-growing company at its inception. We strive to create a flexible and collaborative environment for our employees, and our goal is to provide enhanced career opportunities for our dedicated and professional team.

In addition to a competitive salary, we provide a comprehensive health and welfare program to employees, family members and domestic partners. Employees are eligible for benefits coverage the first of the month following 30 days of employment. We offer:

• Medical, Dental, and Vision Benefits
• Flexible Spending Account (FSA) and Health Savings Account (HSA) and Commuter Transit Programs
• Company paid Short-Term Disability, Long-Term Disability and Group Term Life
• Company paid Employee Assistance Program
• Paid Parental Leave
• Paid holidays
• Personalized PTO
• 401 (k)

Patriot Growth Insurance Services is an equal opportunity employer that is committed to diversity and inclusion in the workplace. We prohibit discrimination and harassment of any kind based on race, color, sex, religion, sexual orientation, national origin, citizenship or immigration status, disability, genetic information, pregnancy, or any other protected characteristic as outlined by federal, state, or local laws.

This policy applies to all employment practices within our organization, including hiring, recruiting, promotion, termination, layoff, leave of absence, compensation, benefits, and training. Patriot makes hiring decisions based solely on qualifications, merit, and business needs at the time. For more information, read through our EEO and DE&I Policy located on our website at www.patriotgis.com.