Account Manager

The Next Phase Account Manager will help grow and expand the Next Phase business by increasing productivity and proficiency. The candidate will love the Next Phase core values and achieve strong internal relationships with our team and externally with customers and vendors. The candidate will understand the big picture of the Next Phase and their role in supporting sales team members to increase sales effectiveness and smooth product launches. The candidate will be passionate about helping sales by introducing efficiencies and being diligently organized, meeting all deadlines, reducing errors, and working autonomously to move products through the system to the Logistics team. Their high-quality work will yield greater efficiency and customer success.

Success Outcome #1

Drive the success of Next Phase by supporting the members of the Sales Team. X% measures it within an X time frame.

Key Responsibilities:

• Prepare Sales personnel and use deductive reasoning to ensure products get to the shelf as efficiently as possible. Conduct surveys and research
• Inspire the sales team's trust by handling all details and preparing them effectively for buyer meetings, successful sales appointments, presentations, and follow-up. Keep the salesperson organized and on task to achieve sales goals.
• Facilitate sales growth as measured by the PO report
• Ensure the sales team/partners are adequately prepared to get to the authorization stage
• Establish confidence and productivity that is demonstrated through a positive attitude and a strong work ethic
• Great mathematical skills

Success Outcome #2:

Launch Products and Programs to Support Customers in Accordance with their Protocols. Ensure a smooth product introduction to the retail shelf. Measured by X% within an X time frame.

Key Responsibilities:

• Understand the customers we work with and their differences to achieve exceptional customer service
• Measure the success of your project management and the support you provide through the success of the sale, and internal KPIs
• Meet all timelines through the product lifecycle, working to guide the whole process from ideation until launch
• Manage internal and external relationships (cross-department, Customer, Supplier) to achieve perfect execution expressed in real dollars after authorization
• Work with internal/external partners and ensure utilization of NPE/FSB timelines/checklists to build and launch customer programs successfully
• Ensure protocols and policies are followed internally and with external clients and customers
• Take responsibility for hitting deadlines so that crucial deadlines are met
• Successfully set up and build items in the system
• Deliver successful program launches as reflected by accurate, timely execution and the efficient use of time and resources within budget
• Look for ways to utilize vendors better to achieve more sales
• Ability to prioritize multiple projects to guarantee that all issues are allocated the required time to be handled in a professional manner
• Be well organized with project management skills and strong attention to detail and accuracy
• Flexible multi-task and move quickly between projects.
• Ability to prioritize multiple projects to guarantee that all issues are allocated the required time to be handled in a professional manner
• Be well organized with project management skills and strong attention to detail and accuracy
• Flexible multi-task and move quickly between projects

Success Outcome #3:

Effectively Collaborate with Internal Partners and External Vendors to Meet Customer Needs. Measured by X% within an X time frame.

Key Responsibilities:

• Ensure a smooth hand-off of programs to Logistics
• Communicate well and ask questions
• Extend trust to your colleagues and accept it from them. Understand that your team has your back and will always be willing to provide guidance/assistance at a moment's notice. Reciprocate that teamwork sensibility
• Provide support to your teammates by clearing obstacles, articulating a vision, and helping everyone move towards a common goal
• Find every opportunity to improve in every department. Work to improve the company as a whole while living to our shared Vision and Values
• Continually increase your knowledge and understanding of the role, the potential pitfalls, the nuances of each program and prepare to address each proactively,
• Be proactive and self-governing. Expertly manage details in an ever-changing landscape
• Follow policies and procedures to ensure data validation/management
• Drive process improvements, quickly assessing situations and making recommendations for remedies or courses of action
• Execute excellent interpersonal expertise via exceptional oral and written communication skills
• Demonstrate problem-solving skills via critical thinking and relentless learning