Job Description
What you will do
As a Technical Account Manager you will understand your client's business requirements in each project and discover technical needs to provide a complete solution for their implementation success. You will also collaborate closely with your team: internal project managers, implementation consultants, and other cross-function departments making our customer's success a priority.
How you will do it
Become an expert in software solutions.
Report progress and updates to the client and your internal teams, regularly.
Provide technical collaboration and support with customers' IT- implementation staff to achieve a successful deployment and adoption of our products.
Be a subject matter expert on implementation methodology and provide this expertise on all your engagements.
General product configuration.
Create/update reports.
Create/update integrations.
Bulk loading of data.
Create/update workflows.
Overcome client and internal obstacles to complete tasks.
Mentor your client in the adoption of best practices for our product's success.
Identify opportunities to position other service offerings.
Support your team in mentoring new Technical Account Manager teammates
What we look for
3+ years of strong/professional consulting experience in software installation
Knowledge of SQL databases, and Windows servers.
Passion for customer service and understanding that their success is directly tied to our product and company success.
Ability to provide effective communications to both colleagues and customers.
Provide clarity on the technical aspects of an installation, for those non-technical.
Proven experience in business analysis and requirements gathering; having the innate ability to focus on customer's needs early to mitigate potential implementation roadblocks.
Bring the team together for the success of the project.
Previous experience in conflict management and team building.
Proven ability to ramp on new technology quickly through instruction and self-training.
Mentor clients in new technologies and processes, for successful product adoption.
Prior experience in:
Internet Information Services
Client Management
Microsoft SQL Server
Creating SQL Scripts (Microsoft)
Data migration experience
Experience with SAML authentication
Software Installation
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