Account Service Rep

Job Description

The primary focus of the Account Service Representative is to provide sales support to Account Managers and Sales Leadership.

A Day in the Life:

These positions will report into the Director Sales Support or Manager Sales Support.

What You’ll Do:

Corporate Customer Service

• Serve as point of contact for account/customer service issues.
• Coordinate the handling of all VIP reservations for accounts.
• Build relationships with account contacts and provide excellent customer service.
• Work intra-organizationally with multiple contacts/departments to streamline processes.
• Liaise with Hertz Claim Management (HCM) to include claim issue investigation and resolution.
• Assist with the implementation and process of Charge Card applications (GCC/HCC).
• Work with First Choice to resolve customer service issues.
• Assist with work in other Sales Operations departments as needed.

Contract Processing

• Manage the full range of corporate sales opportunity activities, from creation of opportunity through contract signature and upload.
• Act as key point of contact for Sales team on assigned corporate contracts and ensure that contract parameters are accurate.
• Communicate clearly and concisely (both verbally and in writing) so that others may understand what is required at all levels within the organization.
• Generate reports and input data into Quarterly Business Reviews

Customer Reporting

• Create, schedule, and execute standard Customer Reporting
• Design new customized ad hoc and scheduled reports through Cognos Query
• Ensuring all reports are completed and delivered by expected due date, must manage the calendar of assigned reports to meet 100% compliance

What We’re Looking For:

• Bachelor’s Degree
• Computer Skills (MS Word, Excel, PowerPoint, and Outlook)
  • Advanced Excel skills to include pivot tables.
  • Advanced PowerPoint skills to include creating and revising presentations.
• Strong written and verbal communication skills
  • Communicate effectively with outside clientele and within the Hertz Organization
• Ability to learn new programs, software and reports quickly.
• Detail oriented, highly organized and ability to prioritize multiple projects.
• Capable of working independently and in an open team environment
• Excellent customer service skills both in person and via phone
• Ability to adapt quickly to changes in business climate.
• Excellent problem-solving skills; research/investigate to find resolution

The starting pay for this position is $50,000 annually, which also includes profit sharing eligibility.

What You’ll Get:

• 40% off any standard Hertz Rental
• Paid Time Off
• Medical, Dental & Vision plan options
• Retirement programs, including 401(k) employer matching
• Paid Parental Leave & Adoption Assistance
• Employee Assistance Program for employees & family
• Educational Reimbursement & Discounts
• Voluntary Insurance Programs - Pet, Legal/Identity Theft, Critical Illness
• Perks & Discounts –Theme Park Tickets, Gym Discounts & more

The Hertz Corporation operates the Hertz, Dollar Car Rental, Thrifty Car Rental brands in approximately 9,700 corporate and franchisee locations throughout North America, Europe, The Caribbean, Latin America, Africa, the Middle East, Asia, Australia and New Zealand. The Hertz Corporation is one of the largest worldwide airport general use vehicle rental companies, and the Hertz brand is one of the most recognized in the world.