Inside Sales Engineer II

Job Title: Inside Sales Engineer, Level II

Department: Inside Sales (021103)

Reports To: Customer Service Manager

Company Overview

Arcadia Custom is a leading innovator in custom architectural metalwork. We pride ourselves on collaboration, craftsmanship, and delivering unique solutions for architects, design professionals, and discerning clients. Our dedication to exceptional quality and precision sets us apart.

Summary

The Inside Sales Engineer, Level II, plays a vital role in driving customer satisfaction and project success within Arcadia Custom. This position builds on the foundation of the Level I role, taking on greater responsibility for complex customer projects, proactive technical support, and ensuring seamless collaboration between sales, engineering, and operations. If you have a proven track record in technical sales or customer support, along with strong problem-solving and communication skills, this is an excellent opportunity to advance your career in custom architectural solutions.

Responsibilities

• Complex Project Management: Handle larger, more technically demanding customer projects, including custom product configurations and ensuring projects meet specifications.
• Proactive Problem Solving: Anticipate potential issues, proactively proposing solutions, reducing project delays and improving customer experience.
• Technical Leadership: Mentor and guide Level I Inside Sales Engineers, sharing knowledge and best practices.
• Customer Relationship Management: Build strong relationships with key accounts, identifying opportunities for upselling and cross-selling.
• Continuous Improvement: Analyze sales and customer service trends, proposing process improvements to increase efficiency and customer satisfaction.
• Cross-Functional Collaboration: Lead communication between sales, engineering, planning, and operations teams, driving project success and streamlining processes.

Required Experience & Skills

• Engineering Degree: Bachelor's degree in Mechanical Engineering, Civil Engineering, Architectural Engineering, or a closely related field.
• Experience: Minimum of 2 years in a technical sales, customer support, or engineering role, with demonstrated success in project management.
• Industry Knowledge: Proven understanding of architectural metalwork, construction processes, or a related field.
• Communication & Collaboration: Excellent verbal, written, and interpersonal communication skills, fostering positive relationships with customers and internal teams.
• Strong Problem-Solving Mindset: Ability to analyze complex issues, develop creative solutions, and drive towards effective resolution.

Desired Experience & Skills

• Salesforce Proficiency: Advanced knowledge in using Salesforce or similar CRM systems.
• Project Management: Experience with project management methodologies or certifications (PMP, etc.)
• Bilingual (English/Spanish): Ability to serve a broader customer base.

Arcadia Products, LLC. is an equal opportunity/affirmative action employer. All qualified applicants will receive consideration for employment without regard to sex, gender identity, sexual orientation, race, color, religion, national origin, disability, protected veteran status, age, or any other characteristic protected by law.