Inside Account Manager

Our company was built on the dream of a pioneering entrepreneur, and that spirit continues to empower our work with businesses across Canada today. The Rogers Business team helps organizations of all sizes adapt, scale, and win with network services and other innovative technology solutions that are reliable, secure, and scalable. These solutions are built to allow businesses to operate more efficiently, reduce costs and improve productivity and collaboration. We are looking for team members who have a passion for delivering industry-leading value to customers and businesses in the communities where we live and work, so come build a rewarding career at Rogers and be a driving force behind our success story!

Our Calgary Enterprise Sales Team is seeking an experienced Inside Sales Account Manager who will be responsible for reducing churn and driving profitability in the medium and large business segment by promoting a full suite of Rogers' products and services over the phone. This will include Wireline, Wireless voice, data and a variety of applications designed for businesses. This is a business development/sales role and interested applicants should be motivated by the challenge of developing new customer relationships and increasing revenue growth within their existing client base. In this Role, you will be working closely with the sales team to ensure adequate delivery of services and requests are being met.

What you will do:

• Proactively pursue business development opportunities with existing customers/accounts.
• Employ a consultative sales approach and provide service solutions via outbound calling and written communications (proposals, e-mails, quotes etc).
• Maintain and grow existing customer relationships through effective and proactive account management.
• Consistent achievement of monthly shared sales quotas and drive to exceed sales activity standards.
• Dedicated to the consistent and thorough documentation of account and call activity with SalesForce.com and other CRM applications.
• Maintain an expert level of product and industry knowledge through a commitment to continuous learning and professional development.
• Contributes information to sales strategies by evaluating current product results; identifying needs to be filled; monitoring competitive products; analyzing and relaying customer reactions.
• Enhances department and organization reputation by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.

What you bring:

• Minimum of 5 years of targeted sales experience preferably in a business-to-business sales role within the communications, technology or retail service industries.
• A proven track record as a top performing sales professional who has consistently exceeded sales performance objectives in past positions.
• Post-secondary education in business or related discipline a strong asset or equivalent work experience in a fast paced, dynamic business environment.
• Strong technical aptitude (keyboarding, MS Office, capacity to learn new systems) with a passion for new technology.
• Knowledge of the Rogers suite of products and services and/or telecommunications sales experience is an asset.
• Self-directed with strong organizational and time management skills, attentive to detail.
• Dedicated to the provision of exemplary customer service; consistently takes the initiative to go above and beyond to ensure customer satisfaction.
• Investigative, demonstrates excellent judgment, driven to succeed and adept at listening, understanding and identifying needs-based solutions.
• Team-oriented, willing to share knowledge and successful sales techniques with your colleagues to ensure an optimal team performance.
• Willing to work flexible hours to meet changing business needs.
• Superior communication skills (oral and written).

What’s in it for you:

We believe in investing in our people and helping them reach their potential as valuable members of our team. As part of our team, you’ll have access to a wide range of incredible resources, growth opportunities, discounts, and perks, including:

• Competitive salary & annual bonus
• Competitive & flexible health and dental benefits, pension plan, RRSP, TFSA, and Stock matching programs
• Discounts: Enjoy up to 50% off Rogers Services and Blue Jays Tickets, 25% off TSC items, and a 20% discount on all wireless accessories sold in Rogers stores
• Paid time off for volunteering
• Company matching contributions to charities you support
• Growth & Development Opportunities:
  • Self-driven career development programs (E.g. MyPath program)
  • Rogers First: priority in applying to internal roles of interest
• Wellness Programs:
  • Homewood employee & family assistance program
  • Cognitive Behavioural Therapy (CBT) & Virtual therapy sessions
  • Low or no-cost fitness membership with access to virtual classes
• Our commitment to the environment and diversity:
  • Work for an organization committed to environmental protection
  • Strong commitment to diversity and inclusion with employee resource groups supporting equity-deserving groups including groups representing People of Colour, 2SLGBTQIA+, Indigenous Peoples, Persons with Disabilities and Women. We all bring something different, and we know what makes us different makes us great.

This is a hybrid work position and will require you to be in office three days per week. In office days are mandated to Tuesday, Wednesday, Thursday.

If you are selected to move forward in the recruitment process, here is what you can expect:

• 15-minute phone screen with your recruiter, 1-hour virtual interview with Hiring Manager, 30-minute final round virtual interview with Director of the team. Best of luck!

To protect our people, brand and assets, a pre-employment background check will be conducted. As part of our selection process, all candidates must clear a criminal background check. Additionally, a credit check and drivers abstract may be required depending on the role.

Schedule: Full time
Shift: Day
Length of Contract: Not Applicable (Regular Position)
Work Location: Shaw Court 630 3rd Ave SW (7860), Calgary, AB
Travel Requirements: Up to 10%
Posting Category/Function: Sales & Account Support
Requisition ID: 317569

At Rogers, we believe the key to a strong business, is a diverse workforce where equity and inclusion are core to making everyone feel like they belong. We do this by embracing our diversity, celebrating our different perspectives, and working towards creating environments that empower our people to bring their whole selves to work. Everyone who applies for a job will be considered. We recognize the business value in creating a workplace where each team member has the tools to reach their full potential by removing any barriers for equal participation. We work with our candidates who are experiencing a disability throughout the recruitment process to ensure that they have what they need to be at their best. Please reach out to our recruiters and hiring managers to begin a conversation about how we can ensure that you deliver your best work. You matter to us! For any questions, please visit the Recruitment Process FAQ.

Posting Notes: Rogers Business