Job Description

Job Title: Renewal Manager
Location: San Jose, CA (Hybrid Role)
Duration: 12 months

The Opportunity:

Frame.io is changing the future of how videos are made by helping over 1 million creative professionals seamlessly collaborate from all over the world.
We're maturing start-up inside one of the biggest software companies on the planet, CLIENT's.
Our market-leading product is used and loved by companies such as Turner, Disney, NASA, Snapchat, BBC, BuzzFeed, TED, CLIENT's, Udemy, and many more.
Seeking extremely talented and passionate individuals who share our vision for helping visual content creators produce their best work.

What You'll Do:

As a Renewal Manager, you'll join Frame Renewal Management team that owns, renews, and grows our relationships with Frame.io Enterprise Customers.
As part of this team, you'll be the face of Frame.io for your customers, ensuring that all aspects of their experience are seamless, that expectations are exceeded, and that touchpoints with the product and the greater Frame.io team are valuable.
Own the Frame.ioCustomer relationship and create an exceptional experience for new and existing Enterprise clients.
Partnering with a Customer Success Manager to provide excellent onboarding experience to ensure new Enterprise Customers are set up for success.
Build and grow excellent partnerships with Frame.io customers.
Maintain an active pipeline of renewals and expansions to meet the quota.
Work collaboratively with broader sales and success teams to create account plans and execute a growth strategy.
Be the go-to resource for our clients as a source of objective industry insight.

Skills:
What you need to succeed:

1-2 years of relevant Account Managementexperience preferably in a similar industry and/or at a SaaScompany.
Experience generating a pipeline, and qualifying and identifying expansion opportunities.
Confidence and command in managing SaaS renewal sales cycles.
Excellent listening skills and a strong sense of customer empathy and curiosity.
Strong written and verbal communication and comfort in presentation settings.
Highly organized in the approach to planning days, account books, and sales tools.
Experience in video creationor media technology workflowsa plus; a passion for online videoor video creationa must.
If you're familiar with Adobe Premiereor Final Cut Pro, this is ideal for you.
Enthusiasm and drive to work in a startup environment.