Principal Credit Solutions Consultant

Seeking a dynamic and results- oriented person who will play a crucial role in ensuring the success and satisfaction of CoreLogic’s valued credit services customers . This position will require a dynamic and results oriented professional, that will need to draw on their expertise in mortgage origination and servicing, particularly in navigating consumer report products . The ability to manage and resolve customer issues will be crucial, requiring strong communication , relationship -building, and problem-solving skills . Experienced business acumen will help understand customer needs and foster lasting connections .

T his position offers an opportunity to make a significant impact on customer satisfaction and the success of CoreLogic’s credit services. The role will support client facing teams to qualify pipeline opportunities and identify client needs . Once the client’s needs are assessed , t he role will p resent product information to internal (sales and account executives) and externally to customers . Business acumen and credit experience will ensure the ability to p rovide customers with expert guidance on utilizing our products and configuring credit workflow to its full potential .

Job Responsibilities:

• Establish and maintain thorough knowledge of company’s products, processes, and systems

• Understand the features, benefits, and value proposition of credit’s solution portfolio

• Provide best-in-class service experience to customers through effective handling of all inquiries, feedback in a timely and professional manner with committed SLA via emails, calls and in person

• Understand customer requirements, qualify, and generate leads or provide product utilization recommendations, through prompt and effective communication and collaboration with different cross functional teams

• Achieve or exceed financial targets and objectives

• Client retention – protection of existing accounts and minimizing the risk of client churn during the annual price increase

• Support account and sales executives to create, develop and close new business opportunities with new clients or expand the product utilization from existing clients

• Manage commercial negotiations with clients

• Build up competitor kno wledge and use this effectively when positing client value propositions

• Proactive and regular communication with related parties to identify and progress on opportunities

• Work collaboratively with internal departments to understand the product roadmap as it applies to c lient opportunities

• Monitor and control client profitability for clients using bundle and packaged services

• The role requires extensive communication skills in collaborating with internal teams

• Must build and maintain solid long-term relationships with clients and internal team members

• Support pricing, contracts, and contract to revenue recognition

• Support issue resolution on general customer service , billing , reporting and research issues

• Coordinate with Client Success and Client Delivery to onboard and train new clients

• Stay abreast of industry knowledge, trends, best practices, relevant regulations and emerging technologies.

• Work closely with sales to drive continuous improvement in lead quality, conversion rates and pipeline generation to strategically create opportunities within identified account

• Partner with Account Executives to c onduct regular check-ins and executive business reviews with customers to understand their needs, challenges, and goals.

• Manage and resolve customer escalations promptly and effectively. Analyze escalation trends to identify root cause and work cross-functionality to implement proactive solutions.