Job Description

The Account Manager is responsible for overseeing the total performance of Cleaning and relates facility services of the account. This role focuses on, but is not limited to, achieving and exceeding client expectations, managing budgets, maintaining and improving employee morale, retention and productivity. This position will help develop and execute strategic initiatives, ensuring the delivery of top-tier operational excellence. This position is integral to managing all services related to the account.

Job Responsibilities:

Support and lead management and supervisory teams across all shifts, developing standardized operational procedures and providing training and support for site managers.
Liaise with the client’s facilities management team, vendors, and department heads to coordinate resources, understand deadlines, and address work requests and quality objectives.
Maintain a comprehensive understanding of bid and contract documents and manage both unionized and non-unionized workforces.
Develop, track, and manage an annual maintenance schedule, ensuring effective communication with key stakeholders and acting as a community steward for the facility.
Serve as a change agent to enhance workplace culture and collaborate with quality assurance teams to monitor and report on quality control systems.
Work with the Safety Management Department to ensure compliance with safety procedures and health regulations, utilizing inspection software as needed.
Attend all required meetings, provide internal and external site reports, and lead site teams to meet company and project objectives.
Participate in the affirmative action program and manage recruitment efforts to promote diversity and inclusion.
Plan and direct team activities to ensure high client satisfaction while implementing best practices to enhance efficiency and manage vendor relationships.
Review service contracts to address facility management needs and monitor staffing levels and departmental schedules for optimal utilization.
Prepare and track labor and expense budgets, manage payment processes, and generate regular reports on budgets, finances, and expenditures.
Develop and implement cost-reduction strategies and enforce appropriate security practices at the facility.

Supervisory Responsibilities:

Lead the site supervisory team with a focus on accuracy, compliance, and service excellence.
Mentor and develop staff, emphasizing skills in management and customer service.

Requirements (Knowledge, Abilities, Skills, and Education and/or Experience:

H.S. Diploma, and College degree preferred, but not required.
Proficient in Microsoft Office Suite and Excell with a willingness to learn additional software as needed.
Minimum of 10 years of experience in Custodial Account management of class A Corp. Hdqtrs facilities of over a million sq. ft.
Understanding of project management principles and practices.
Ability to anticipate needs, adapt to changing goals, and manage multiple tasks effectively.
Knowledge of business administration principles with experience managing budgets.
Highly self-motivated with strong judgment and decision-making skills.
Proven ability to interact professionally with all levels of management, clients, and staff.
Excellent organizational and interpersonal skills.
Strong written and verbal communication abilities.
Must be adaptable and flexible, willing to work nights, weekends, and holidays as required.

Working Conditions and/or Physical Requirements

Site-based operational role.
Ability to lift up to 45 pounds.
Attention to detail, strong organizational skills, and the ability to perform various physical tasks, including standing, sitting, and walking.

About Us

UG2 is committed to delivering the highest standard of facility services and solutions in the commercial, corporate, education, retail, public venue, healthcare, life science and industrial markets.

Founded in 2012, UG2 is privately held and headquartered in Boston, Massachusetts. We also have regional offices in Chicago, Washington, D.C., New York City, West Palm Beach, Los Angeles and Sunnyvale and Dallas.

www.ug2.com

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EOE/M/F/D/V

Job Type: Full-time

Pay: $85,000.00 - $90,000.00 per year

Benefits: