Job Description

Job Overview:

As a Customer Support and Operations Assistant (CSOA), you will play a crucial role in providing support to our clients and ensuring smooth operations. This position involves a variety of tasks including prospecting, customer support and administrative support. You will also coordinate material sourcing and interact with our client’s vendors and partners. This is a "hybrid" position which requires some on-site presence at the offices of one of our clients on rue Chabanel in Montreal.

What the role entails :

Handle incoming phone and email requests from customers, providing timely and accurate assistance.
Translate product documentation and marketing material from English to French.
Assist in the preparation of Request for Proposal (RFP) documents.
Generate and provide quotations for various products.
When needed, conduct virtual post-sale training for customers.
Assist with material sourcing by coordinating with vendors and partners (arranging material delivery, evaluating and researching suppliers, quotations...)
Manage Customer Relationship Management (CRM) system according to executive management and current priorities.
Conduct online research to identify potential customers and support our inside sales agents in prospecting efforts.

What we are looking for:

Qualifications:

Fluency in English and French (both written and verbal).
Previous experience in customer support or related roles preferred.
Strong communication and interpersonal skills.
Excellent organizational and time-management abilities.

Profile:

Detail-oriented with a proactive approach to problem-solving.
Ability to work effectively in a fast-paced environment.
Adaptability and willingness to learn new skills.

Technical Requirements:

Must have a computer with Microsoft Office suite, a camera, and a recent operating system enabling the use of popular video conferencing platforms (Microsoft Teams, Zoom, etc.).
Must have a cell phone.
Must hold a valid work permit (if not a Canadian citizen).
Must be able to travel to work on-site at the offices of one of our clients on rue Chabanel in Montreal.

What we offer:

Hourly wage to be discussed based on experience/skills.
Following a satisfactory three (3) month probation period, a performance incentive program will be added to the base salary with the possibility of joining the group insurance program.
All work-related expenses (pre-approved by supervisor) will be reimbursed.
A supportive work environment with opportunities for growth and development within the company.

Job Types: Part-time, Permanent

Pay: $21.00-$24.00 per hour

Expected hours: 15 – 22.5 per week

Benefits: