Job Description

Duration: 6+ Months

Job Description:

Reporting to the Manager of Customer Service, the Customer Service Representative is responsible for overall customer account management which includes purchase order management, forecast input, pricing review, open order review and management, contract review, returns processing and any other activities related to resolving customer issues. The Customer Service Representative is the focal point to the customer.
Customer service experience in call centers or retail are not transferrable

Primary Responsibilities:

Responsible for the full life cycle of customer purchase orders. (receive, review, approve, process, follow-up, invoice, complete file
Identify and assess customers' needs to achieve satisfaction
Build sustainable relationships and trust with customer contacts through open and interactive communication
Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution
Manage large amounts of incoming phone calls and emails from internal and external customer
Ability to analyze contractual documents, pricing, lead times and incentive tracking of all assigned Customer Contracts
Provides liaison between customer and company personnel with regard to contract commitments, modifications and revisions.
Makes special studies, investigations and analyses and prepares related reports.
Daily interaction with Sales, Supply Chain/Logistics, Production and Philippines counterparts.
Will require occasional evening or early morning calls to align and coordinate with international customers.
Performs other related duties as required.
Experience: High touch, customer facing role. Supply Chain, Manufacturing, Data Entry, experience with using ERP and SAP, daily purchase orders, paperwork, invoicing, and strong communication via email & phone calls.

Preferred Qualifications:

Proven customer support experience or experience as a Client Service Representative
Ability to multi-task, prioritize, and manage time effectively
Superior organizational skills
Strong sense of urgency and ability to prioritize competing tasks
Exceptional written and oral communication skills
Able to anticipate needs and shows initiative
Aerospace industry experience, preferred
Project Management experience working in cross functional teams, preferred
SAP knowledge and experience is a plus
Proficient in MS Office products (Word, Excel, PowerPoint, Project, etc.)

Education:

4yr degree with 2-3 yrs exp OR in lieu of degree 6-7 yrs exp.

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About our Company: -

22nd Century Technologies, Inc., is one of the fastest growing IT Service Integrator and Workforce Solution companies in the United States. Founded in 1997, 22nd Century Technologies is a Certified National Minority Business Enterprise with 6,000+ people including 600+ Cyber SMEs nationwide supporting our customers in all 50 states, Canada, and Mexico. With HQs in Somerset, NJ and Mclean, VA, 22nd Century has 14 offices throughout the United States. As part of our unrelenting focus on quality and compliance, 22nd Century Technologies’ delivery is based on Certified Matured Processes including CMMI L3 Dev & SVC, ISO 20000, ISO 27001, and ISO 9001 quality processes. With a strong focus on the public sector, 22nd Century currently holds government contracts with 14 out of 15 Federal Executive agencies including DoD, 37 other Federal agencies, 50 States, 115+ Local agencies, and 37 School Districts. In the last three years, we have expanded our services to Fortune 500 and other commercial clients and currently support 80+ commercial clients.

Recognized among “Best Company to Work For” by Forbes, 22nd Century Technologies, Inc., consistently exceeds our clients’ expectations by focusing on their absolute satisfaction with jobs while keeping our employees motivated.

“22nd Century Technologies is an Equal Opportunity Employer" and “US Citizens & all other parties authorized to work in the US are encouraged to apply."

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Job Type: Contract

Pay: $33.00 - $37.00 per hour

Schedule: