Job Description

Yardstick Technologies Inc. is a leader in IT outsourcing to small and medium businesses in western Canada. The reason for our success is simple. Build a trusting relationship with our customers by understanding their business as well as they do, implement a technology strategy that supports their growth and then delight our customers with our exceptional service

It is a very exciting time to be a part of the Yardstick team. Certified as a “Great Place to Work”, Yardstick is extremely intentional in the happiness and growth of our people and this all starts with a strong belief in our Core Values and our Core Focus. We repeatedly read in our staff surveys words like “Culture and Teamwork, Empowerment and Autonomy, Growth and Opportunity, Vision and Strategy, and Feedback and Recognition.” These are fundamental characteristics of our company, and the key reasons we attract great new talent and what motivates our people to give their best. We could sit and talk all day about our great company and all the fun we have but we recommend you check us out for yourself at www.facebook.com/YSTinc/

As a part of our team, you can expect the best compensation package that includes progressive benefits, a strong employer RRSP matching program, and a health and wellness spending account. We care about your well-being and work-life balance, so we also include a work- from-home plan and a flex-time program. We are heavily invested in your well-being and regularly run seminars and in-house training around important topics like physical, mental, and emotional health and other important topics like sleep and nutrition. Your future, your happiness, and your health are important to us! Come work with us!

Position Overview

As a Technical Account Manager (TAM), you will be responsible for developing and maintaining a positive, professional relationship with an assigned group of customers. The TAM role is central piece to the Yardstick Way. As a TAM you are responsible for the assessment and documentation of every one of your customers’ environments and maintain technical knowledge of each customer’s IT infrastructure. Your deep understanding of the customer’s environment, along with Yardstick standards will provide you with the capacity to help the vCIO design strategies based on technology solutions for business issues and objectives. This job requires strong analytical and technical abilities and demands fast, but carefully thought-out results. Strong leadership and control of the work process from beginning to end is necessary. The job centers around developing new ideas, systems and technology, and also analyzing and improving on old ones. A high level of expertise is expected and the ability to spot and correct errors is important. Work must be done right and quickly, while always focusing on accomplishing the goal and demanding the highest quality work.

Responsibilities

Developing and maintaining a positive and professional relationship with your customers
Completing monthly onsite alignment visits focused on proactive tasks and alignment checks
Proactively developing strategies and solutions with a focus on reducing reactive service hours (RHEM)
Identifying and documenting technical risk for customers within the ITRM
Collaborating and creating customer strategy with customer virtual CIO
Developing and maintaining high technical knowledge of the customer environment
Creating detailed documentation of the customers technology and how they use it
Analyzing incident tickets and prioritizing standards alignment to reduce tickets
Collaborating with the Project Team regarding technology upgrades and the implementations of new technologies

Qualifications

5+ years of experience providing IT support and direction across multiple disciplines, building close personal relationships with decision makers, operational management, end-users, and peers.
5+ years engaged in Network and Server Administration
5+ years engaged in Strategic IT design and deployment
5+ years engaged in Deskside and remote support
Valid class 5 operator’s license
Well-developed interpersonal skills both verbally and written.
Results oriented with the ability to manage multiple priorities.
Passionate about results and a sense of accountability.
Managed Services experience is considered an asset.

Job Type: Full-time

Benefits: