Job Description

Job Description: We are a rapidly growing company, and we are seeking strong individuals who are looking for a career, not just a job. As a Customer Service Representative, you will play a crucial role in maintaining and generating relationships with both new and existing customers. In addition, you will have some accounts receivable and accounts payable responsibilities. This position requires converting orders from outside sales representatives, issuing purchase orders to vendors, and fostering ongoing relationships with management to drive new business.

Responsibilities:

Provide exceptional customer service across all interactions
Field inbound inquiry calls from existing customers
Proactively make outbound calls to drive new business opportunities
Gather customer information through inbound calls and track follow-up activities to complete sales
Understand customer needs and provide accurate order information and quotes from internal systems
Maintain and exceed the overall company image through professional communication and service
Execute daily reporting practices to ensure accurate records
Collaborate with the team on other tasks and needs as assigned by management
AP – Accurately enter vendor invoices into the company’s business system and follow up with vendors as needed
AR – Generate customer invoices and follow-up on delinquent accounts
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice

Requirements:

Inside/ customer service experience
Basic computer navigation skills and proficiency in Microsoft Office
Strong working knowledge of Microsoft Excel
Exceptional interpersonal, verbal, and written communication skills
Strong organizational skills and the ability to multitask effectively
Excellent management and relationship-building skills

Preferred Qualifications:

Social media experience

Benefits: We offer a competitive salary based on experience and a supportive work environment that encourages professional growth and development. As a full-time employee, you will receive a comprehensive benefits package.

If you meet or exceed these requirements and are ready to take on a rewarding career opportunity with Shelving + Rack Systems Inc., please forward your resume along with your salary requirements We appreciate your interest in joining our team. Only qualified candidates will be contacted for further evaluation.

Shelving + Rack Systems Inc. is an equal opportunity employer committed to fostering an inclusive and diverse workplace.

Job Type: Full-time

Pay: $18.87 - $25.00 per hour

Expected hours: 40 per week

Benefits: