Customer Success Manager

Mad Mobile is leading the charge in building the next generation of retail and restaurant experiences. In today's rapidly evolving market, customer expectations continue to change, and Mad Mobile is at the forefront of innovation. We empower customers to engage and purchase from brands seamlessly, whether they're in-store, outside the four walls, or on the go. Our platform already supports some of the biggest brands, and we're always looking for new ways to engage with Customers, increase in-store productivity and ultimately drive transactional value. If you're passionate about creating exceptional experiences and shaping the future of retail and restaurants, Mad Mobile is the place for you!

Location: The role will be located at our Tampa HQ.

Role will be located in our Tampa, FL office.Remote opportunities are not available at this time.

In this role you will:

• Own customer relationships, acting as their primary point of contact and trusted advisor.
• Define customers' business objectives, challenges, and requirements to identify value-added solutions and upsell opportunities.
• Develop and deliver training and educational materials to help customers maximize the value of our products and services.
• Communicate regularly with customers to assess their satisfaction, address concerns, and gather feedback.
• Collaborate cross-functionally with sales, support, and product teams to advocate for customers' needs and ensure timely issue resolution.
• Monitor key performance metrics, identify potential customer risks or churn indicators, and implement strategies to mitigate them.
• Stay updated on industry trends, best practices, and competitors to provide relevant insights and guidance to customers.
• Act as a customer advocate within the company, providing feedback to improve our offerings based on customer needs and requirements.

We are looking for someone who has:

• Proven experience in a customer-facing role, such as customer success, account management, or sales.
• Excellent interpersonal and communication skills to build rapport with customers at all levels.
• Strong problem-solving and analytical abilities to address customer needs effectively.

• Knowledge of the industry and understanding of customers' business processes and goals.
• Proficiency in using customer relationship management (CRM) software and relevant tools.
• Self-motivated, results-oriented, and able to manage multiple customer accounts independently.
• Demonstrated ability to collaborate effectively in a team environment.
• Excellent organizational and time management skills to prioritize tasks and meet deadlines.
• Customer-focused mindset with a passion for delivering exceptional experiences.

You may be a good fit if you have these additional skills and/or educational background:

• Bachelor's degree in business administration, marketing, or a related field (or equivalent experience).

Why Mad Mobile?

Mad Mobile is the #38 fastest-growing company in Florida and #9 on the Tampa Bay Times Top 100 Workplace List. We’re proud of our culture and promote diversity and a healthy work-life balance.