Senior Manager, Sales Operations Management

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Unsure if you meet all the qualifications of a job description but are deeply excited about the role? We still encourage you to apply! At ServiceNow, we are committed to creating an inclusive environment where all voices are heard, valued, and respected. We welcome all candidates, including individuals from non-traditional, varied backgrounds, that might not come from a typical path connected to this role. We believe skills and experience are transferrable, and the desire to dream big makes for great candidates.

What you get to do in this role:

• Help build the strategy for the India go-to-market team Oversee Sales Operations Teams supporting the Enterprise and Strategic Tech business; work cross functionally to structure problems, develop hypotheses, conduct analyses to turn data into meaningful insights, and drive solutions and actionable recommendations and results through a rigorous, data-driven process
• Represent the Sales Operations Org on internal calls for new initiatives, launches and any process related changes
• Participate in CPQ Transformation and drive adoption with Sales Operations and the Sales Teams
• Align corporate strategic priorities into regional application
• Understand and draw insights from key industry and customer trends provide insight to the organization
• Develop strategic and business cases working with cross-functional teams outlining business opportunity, rationale, and operational plans to grow the region
• Uncover areas within the business to drive performance improvements to unlock productivity and accelerate execution
• Support the India AMS Sales Leadership in the Enterprise and Strategic Tech business in keeping with deal velocity and managing priorities effectively developing key presentations for internal and external audiences
• Own and build the annual budget and plan for India sales
• Be an escalation point to help enable the sales team in their day to day challenges to help resolve and navigate hiring, with deal structuring, discounting, forecasting concerns and commission exception requirements territory mapping, split and coverage decisions
• Manage a Sales Operations Deal Team of 10-15 Operations Specialists and 2-3 Sales Operations Managers

Our ideal candidate:

• Sales Operations experience managing a larger team for 2-4 years
• 5+ years of Sales Operations experience that is specific to deal structuring, forecasting and supporting Sales Leaders
• Experience working on go-to-market or sales related strategic and operational topics
• Strong communicator, able to convey complex ideas in a clear, concise manner both verbally and in writing; comfort in business and technical discussions
• Effective at building relationships, collaborating, and influencing others; experience working with senior executives across various geographies and functions
• Strong team player who is also an independent thinker
• Strong analytical and financial skills to work on complex business issues with minimum supervision
• Self-starter who enjoys working in a fast-paced, collaborative, and innovative high-growth environment
• Software industry domain expertise, and the ability to understand complex technology problems is a plus
• Strong people development and influencing skills; able to build and drive extended and virtual teams

For positions in California (outside of the Bay Area), we offer a base pay of $129,000 - $225,600, plus equity (when applicable), variable/incentive compensation and benefits. Sales positions generally offer a competitive On Target Earnings (OTE) incentive compensation structure. Please note that the base pay shown is a guideline, and individual total compensation will vary based on factors such as qualifications, skill level, competencies and work location. We also offer health plans, including flexible spending accounts, a 401(k) Plan with company match, ESPP, matching donations, a flexible time away plan and family leave programs (subject to eligibility requirements). Compensation is based on the geographic location in which the role is located, and is subject to change based on work location. For individuals who will be working in the Bay Area, there is a pay enhancement for positions located in that geographical area; please contact your recruiter for additional information.

ServiceNow is an Equal Employment Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex, sexual orientation, national origin or nationality, ancestry, age, disability, gender identity or expression, marital status, veteran status or any other category protected by law.

At ServiceNow, we lead with flexibility and trust in our distributed world of work. Click here to learn about our work personas: flexible, remote and required-in-office.

If you require a reasonable accommodation to complete any part of the application process, or are limited in the ability or unable to access or use this online application process and need an alternative method for applying, you may contact us at talent.acquisition@servicenow.com for assistance.

For positions requiring access to technical data subject to export control regulations, including Export Administration Regulations (EAR), ServiceNow may have to obtain export licensing approval from the U.S. Government for certain individuals. All employment is contingent upon ServiceNow obtaining any export license or other approval that may be required by the U.S. Government.

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