Job Description

Inside Sales & Support Manager (ISS)

The Opportunity:

We are a fast growing TELUS dealership with 24 locations across Manitoba, Saskatchewan and Alberta, and some of the longest tenure in the industry. We are looking to add an Inside Sales and Support Manager based out of Manitoba. In this role you will be responsible for a team of reps that manage the relationship of existing business clients and TELUS professional installations, while also being accountable for personal sales as well. Calling current customers is a large part of this role requiring effective communication and confidence over the phone, and in-person.

Summary:

The duties of this job require a high degree of specialized expertise, leadership, and skill in maintaining and training on the established 4L and TELUS standards of quality and accuracy. Drive, determination, and a self-disciplined approach to hold your team accountable to achieving results are necessary for successful job performance in hitting sales targets and providing excellent customer care.

The quality of service and installations is always to the highest standard while maintaining a quick pace of work. The role requires coaching on specialized technical problem solving and ingenuity while working within approved organizational systems and technology, and the demonstration of the values of integrity, quality and caution.

You will be leading a team of ISS reps with direct support and coaching from the Director of Outside Sales. This role is structured with clear expectations and guidelines, providing direction on daily and monthly objectives for you and your team.

Role Responsibilities:

Meet minimum required sales quotas as set by management
Complete 100% attempts for all assigned call lists from TELUS and 4L
Support the outbound business team with onboarding and deployment
Available to drive to customers businesses and 4L locations reliably
Complete TELUS Professional installations as needed
Achieve acceptable level of cross-sell products (Business Connect, TSB, Tracking, and IoT)
Drive customer satisfaction through solution-based relationships
Contract with customers on behalf of TELUS
Complete all necessary paperwork and processes to company standards
Stay abreast of company and competitor products, pricing, and solutions
Lead team huddles and training
Lead performance review meetings with your team members
Continuous training and development opportunities
Maintain a professional image in appearance, conduct, and mannerisms

Job Characteristics:

Varied activities, multiple simultaneous projects in a fast-paced environment
Technical and analytical; established standards and guidelines
Expertise-based problem solving
Quick decision making within a defined span of control
Communication skills for task basked, technically orientated, and coaching
Customer service skills
Proficient in excel and standard technology
Must have own transportation & valid driver's license

What's in it for you?

Guaranteed base of $3,500 + uncapped commission structure
Target earnings: $5000+ per month
Sales tools & training for success
Health spending account
Continuous training and development opportunities
Team & dedicated manager for support

Who is 4L Communications - and will you belong?

We have 6 core values that are integrated into everything we do, everyone we hire, and are the pillars for our entire organization. If the below resonate with you and resemble your core values - then you belong at 4L Communications!

Growth is a must - we value continuous professional and personal growth
Just like family - we aim to build strong relationships with our customers and colleagues
Count on us - we consistently meet and exceed expectations
Happy customers - we believe that our success begins with exceptional care of our customers
Make if fun - we strive to be a happy, safe, and supportive place to be
Driven to win - we are committed to being the best

Job Types: Full-time, Permanent

Pay: $42,000.00-$65,000.00 per year

Benefits: