Account Manager, Social Sales

Who We Are

As science and technology increasingly shape our lives, the Museum of Science strives to equip and inspire everyone to use science for the global good while keeping up with the pace of change. Among the world's largest science centers and New England's most attended cultural institution, we engage nearly five million people a year – at Science Park and in museums around the world, in classrooms, and online.

The Museum's singular location connecting Boston and Cambridge puts us at the junction of some of the world's most influential academic institutions and industries, local and state government, schools, and the public. Trusted by each sector, we are ideally positioned to convene, inspire, and create meaningful experiences for all. Come join us on our mission to inspire a lifelong love of science in everyone and live our vision for a world where science belongs to each of us for the good of all of us.

What You'll Accomplish

• Serve as the Lead Contact for Social Events: Act as the ambassador and primary client contact for social events, primarily weddings, providing exceptional customer service from initial contact to event day to meet revenue and satisfaction goals.

• Drive Revenue through Sales & Planning: Develop and execute a strategic sales plan to secure social event bookings, with a target of upwards of $400k annually. Handle incoming client inquiries, provide timely responses to RFPs, and conduct site tours weekly to generate new business.

• Manage Event Coordination from Start to Finish: Handle the sales, planning, and operational aspects of each social event, including floor plan creation, vendor coordination, staffing, and event flow to ensure a seamless client experience.

• Collaborate with Internal and External Partners: Coordinate closely with the catering sales manager, internal departments, and external vendors to ensure flawless execution of event details, aligning with the Museum's standards.

• Track and Document Client History: Maintain comprehensive and accurate records in the event sales database to support seamless transitions, repeat business, and personalized client experiences.

• Enhance Client Experience through Vendor Relations: Build and maintain a network of local vendors, developing a curated list of recommendations for clients seeking additional services to complement their Museum-hosted events.

What We're Looking For (Competencies)

• Customer Service Excellence: Demonstrates a commitment to high-quality customer service, with the ability to anticipate client needs, address inquiries promptly, and deliver a polished, positive experience from initial contact to event day.

• Sales & Revenue Generation: Experienced in outbound sales and prospecting with a focus on meeting revenue targets. Ability to forecast sales opportunities, develop client relationships, and create strategies to maximize revenue. • Event Planning Proficiency: Skilled in event planning and logistics, capable of overseeing all aspects of social events, including floor plans, vendor management, and client coordination, ensuring seamless execution.

• Detail Orientation: Strong attention to detail, ensuring that all aspects of each event are documented, organized, and executed with precision.

• Communication Skills: Articulate in both written and oral communication, able to maintain clear and consistent communication with clients, vendors, and internal teams.

• Industry Knowledge: Knowledgeable in food industry trends and fine dining service standards, with experience in wedding event planning, contributing to refined and relevant event solutions.

How We Work-Our Values

• Everyone: We are everyone's museum. We pursue equity and celebrate every person for who they are. We foster an inclusive environment in which we value and respect diversity.

• Service: We serve our colleagues and community. We hold ourselves accountable to be a trustworthy public resource, and to support a sustainable, just, and evidence-based future.

• Learning: We love learning. We are curious about the world and want to share our joy and wonder with others. We value open minds and recognize that everyone has more to explore, discover, and create.

• Connection: We find strength in connections. We collaborate across communities, organizations, and disciplines to make science relevant and accessible to all.

• Boldness: We dream big. We boldly push ourselves forward, pursuing new ideas and challenges. We experiment and learn from our failures as we seek to inspire purpose, spark imagination,n and encourage hope.

Schedule

This position requires a commitment of 40 hours per week, scheduled from Tuesday to Saturday.