Sales Counselor

Responsible for leasing apartments and achieving move in goals. Maintains a positive image of the community with referral sources, residents, and staff personnel. Reports to the Sales and Marketing Director.

Essential Functions

• Schedules, organizes and conducst tours with prospective residents of senior providers for assisted living and memory care
• Meets all expectations of meaningful contacts, leases and occupancy
• Responds and follows up with all walk-ins, phone ins, mail-ins timely and appropriately
• Maintains a good working relationship with residents, families and professional providers of care
• Maintains a working knowledge of all software programs
• Manages move ins and move outs to achieve maximum revenue
• Treats each inquiry with value
• Meets all expectations of occupancy and budget
• Keeps Sales Director and or Executive Director informed of all sales activity daily
• Maintains Hot Board and census board
• Assists in development and execution of community events
• Communicates any special needs of the incoming resident to the appropriate personnel
• Keeps informed of all trends, developments, concepts and techniques in his/her field that affect product
• Understands the need of the senior and the aging process
• Maintains and work an active, meaningful waitlist

Non-Essential Functions:

• • Leads by example exhibiting the CORE Values through servant leadership
• • Encourages teamwork and promotes company philosophy
• • Attends required community meetings and participates Life Enrichment activities when able
• • Completes all required courses in adherence with HRA University
• • Is prompt and able to perform the required duties of the position on a regular, predictable basis
• • Becomes familiar and understands how to report a missing person using the Safe Return program or equivalent
• • Becomes familiar and understands the steps for fire evacuation

• All associates are responsible for maintaining a safe and secure environment for all community residents

Qualifications/Skills/Educational Requirements:

• • Bachelor degree from a four-year college or university. Or one to two years’ experience and or training, or equivalent of education and experience.
• • Previous sales/admission experience in senior living
• • Strong communication skills
• • Understand, comply with and promote all rules and regulations regarding resident’s rights
• • Promote positive relationships with residents, visitors, and community staff, to include presenting and professional appearance

Behaviors

Required

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group
• Enthusiastic: Shows intense and eager enjoyment and interest
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Required

• Self-Starter: Inspired to perform without outside help
• Growth Opportunities: Inspired to perform well by the chance to take on more responsibility
• Goal Completion: Inspired to perform well by the completion of tasks
• Ability to Make an Impact: Inspired to perform well by the ability to contribute to the success of a project or the organization