Job Description

***THIS IS A REMOTE POSITION BUT YOU MUST LIVE IN COLORADO TO APPLY***

***HEALTHCARE EXPERIENCE IS REQUIRED***

Job Title: Long-Term Care Account Manager for Colorado

Salary + Uncapped Commissions!!

Job Summary:

Reporting to both the Vice President of Per Diem Operations and the Account Manager Senior Team Lead, the Account Manager plays a pivotal role in growing their region on a daily, weekly and monthly basis to exceed Strategic Plan. They do this by coordinating incoming and outgoing calls to schedule clinicians, processing service requests, and ensuring the fulfillment of orders by assigning qualified healthcare staff tailored to client needs. Upholding regulatory compliance and PRN Healthcare standards, the Account Manager fosters professional follow-up and quality assurance. Collaboration with internal office staff, including PM/Night/Weekend Staff, and recruiters is integral to this role's success.

Duties/Responsibilities:

Manage requests from facilities and initiate contact to deploy employees effectively.
Offer assignments to qualified healthcare staff and fill account requests as necessary.
Profile nurses and proactively engage with the client base to address their needs.
Coordinate calls, monitor client/employee satisfaction, and document interactions for quality control. Conduct weekly progress calls and evaluations of field staff performance, identifying necessary adjustments. Participate in team conferences and communicate changes impacting office and field staff.
Weekly meetings with existing and new clients to garner additional needs and build relationships.
Maintain contact with inactive clients and offer qualified nurses as directed.
Facilitate daily communication with clients and field staff, relay necessary updates, and ensure seamless teamwork within the branch.
Maintain documentation, including weekly reports on service inquiries and outcomes.
Support administrative duties and provide backup as requested to ensure smooth office operations.

Other Duties

Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities, and activities may change at any time with or without notice.

Outcomes/Deliverables:

Measure productivity by assessing shifts filled and key performance indicators.
Ensure high client satisfaction by appropriately fulfilling shifts and maintaining adequate coverage levels.
Achieve shift quota and goals assigned by the Branch Manager.
Foster excellent client/employee relations.
Demonstrate excellent telephone etiquette.
Adhere to PRN Healthcare’s policies and procedures by accurately documenting in the automated

Required Skills/Abilities:

1. Knowledge of health care systems, and have demonstrated ability to interact, relate to, work with, and support the activities of a diverse workforce a must.

2. Competitive Drive for Success

3. Expert listening, verbal, and written communication skills.

4. Expert interpersonal and customer service skills.

5. Excellent sales and customer service skills.

6. Proficient organizational skills and attention to detail.

7. Excellent time management skills with a proven ability to meet deadlines and handle ambiguity.

8. Competent decision making, analytical and problem-solving skills.

9. Ability to function well in a high-paced and at times stressful environment.

10. Consistently provide same level of service to all healthcare professionals.

11. Self-Motivated Individual.

Work Environment:

1. Hard working environment with a work hard/ play hard mentality

2. Professional and Business Casual

3. Maintain personal schedule during core business hours 7am-5pm CST, Monday-Friday.

Education and Experience:

1. High School diploma required, college degree or some college with concentration in communications, business, or related field preferred.

2. Past Long-Term Care Account Management experience preferred.

3. Past proven competency working on multiple databases and/or computer software.

Physical Requirements:

1. Prolonged periods of sitting at a desk and working on a computer.

2. Must be able to lift up to 15 pounds at times.

Travel Requirements:

Weekly Travel to all clients will me mandatory and Travel to the Corporate Office located in Appleton WI every fiscal quarter might be required.

Affirmative Action/EEO Statement:

PRN Health Services is an equal employment opportunity employer, committed to promoting equal employment opportunities for all applicants and employees, regardless of age, race, color, national origin, religion, creed, handicap, disability, sex, sexual orientation, marital status, physical condition, political affiliation, membership in the national guard, state defense force or any other reserve component of the military of the United States or this state, and any other status protected under applicable federal or state law.

Job Type: Full-time

Pay: $50,000.00 - $60,000.00 per year

Benefits: