Account Manager

Job Description

1.0 DEFINITION

Acts as the primary liaison with customers. Documents and confirms customer orders, tracks customer inventory, and provides technical assistance for product development and manufacture, quality assurance, labeling and packaging. Documents and refers customer complaints to Quality Manager as needed. Provides Work Orders to Plant Manager for scheduling of production.

NOTE: In the absence of the Customer Service Account Manager, the Customer Service Manager or another CSAM assumes the duties and responsibilities of this position.

2.0 COMPETENCIES(i.e., to be defined in terms of required education, training, skills, and/or experience)

REQUIRED: High School Diploma or equivalent.

PREFERRED: B.S. Degree, B.A. Degree in Business or other related area.

REQUIRED: 2 years of experience in converting or related fields (printing or packaging). Working knowledge of computer programs as it relates to Customer Service.

PREFERRED: Converting, packaging or related fields background. Minimum of 2 years experience working directly with customers.

: Excellent oral, written and English grammar communication skills. Ability to handle telephone conversations in a courteous and business-like manner. Must be competent in the use of personal computer. Must be outgoing, friendly, self-motivated and detail oriented individual. Must possess exceptional accuracy, organizational and problem solving skills. Ability to deal effectively with employees at all levels of the organizational structure. Able to work under pressure and stressful situations. Possess a professional appearance and attitude in order to portray a positive image for Converted Products, Inc.. Must be a team player. Must be able to travel and work weekends and holidays.

3.0 PRIMARY RESPONSIBILITIES(i.e., functions, authorities, tasks, etc.)

This job description is not intended to be all inclusive. Employees will perform other reasonable related duties as assigned by their immediate supervisor or manager.

Quality is critical for the success of Converted Products, Inc. Foster the continual use and implementation of the philosophies and tools that are taught through our quality efforts at Converted Products. Promote the concept of working together as a team and with other departments to build continual improvement with the Company and departments.

3.1 Coordinate and monitor all phases or production to insure accurate, timely job completion.

a. Coordinate incoming supplied parts. Determine that all supplied materials meet plant specifications.

b. Coordinate the job process through all departments, working to eliminate any “bottlenecks” which may occur. This may require making decisions and being on call as necessary.

3.2 Act as a communication link between external customer and all internal departments.

a. Main data entry point.

b. Prepare Production Information.

c. Coordinate all corrections and/or changes that occur during work-in process through written and/or verbal instructions.

d. Verify specifications.

3.3 Serve as coordinator between our customers and the Company. Maintain close contact with customer.

a. Communicate with customers prior to production.

b. Help plan appropriate production schedules.

c. Help establish quality expectations.

d. Act as a resource in addressing technical questions.

e. Determines that all specifications and materials from internal and external vendors necessary for the completion of the job are in place prior to production.

e. Coordinates all necessary information on customer’s exact job requirements.

f. Coordinates testing requests and write follow-up reports.

g. Contact daily for timely transmittal of information about the job.

3.4 Administer accounts:

a. Coordinate and maintain necessary records to substantiate customer alterations.

b. Create, adapt and/or change procedures and/or paperwork to fit customer’s specific needs.

c. Determine and/or implement methods to improve production flow and generate cost savings.

d. Remain updated on all new technologies and plant equipment and understand how it affects our accounts.

e. Monitor and maintain inventory of customer-supplied materials.

f. Issue purchase requisitions.

g. Evaluate and approve invoices for outside vendor work.

h. Document and substantiate all extra changes and quote deviations.

3.5 Take primary responsibility for customer contact after the sale.

a. Assume proactive role in anticipating customer needs.

b. Keep in constant communication with customer and assist them in making decisions regarding changes and/or questions.

c. Coordinate in-house customer visits and entertain visiting customers as necessary.

d. Maintain close contact with sales persons.

e. Conduct “follow-up” after job is completed to insure customer satisfaction.

3.6 Educate/Train

a. Educate customers in our converting processes and new technology.

b. Attend additional job related schooling, computer and telecommunication training, seminars and/or trade shows.

4.0 ORGANIZATIONAL RELATIONSHIPS(i.e., optional - primary contacts/interfaces internally and externally)

High degree of Interaction with employees from all departments.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off

Schedule:

• 8 hour shift
• Monday to Friday
• No nights
• No weekends

Ability to Commute:

• Milwaukee, WI 53224 (Preferred)

Ability to Relocate:

• Milwaukee, WI 53224: Relocate before starting work (Preferred)

Work Location: In person

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