Executive Account Manager III

POSITION OVERVIEW: The Executive Account Manager III is responsible for managing an array of accounts, developing long-term relationships with clients to ensure client satisfaction and continued growth for existing accounts. The Executive Account Manager III will become the primary owner of the day to day account management responsibilities that include all service, product and pricing needs.

Job Responsibilities

• Manage new account transition after initial implementation and promote subsequent growth
• Frequent interaction with assigned clients, including but not limited to managing their products, proposals, technology needs and more, with prompt follow-up on client requests
• Operate as the lead point of contact for all matters specific to the client
• Build and maintain strong, long-lasting co-worker and client relationships
• Develop a trusted advisor relationship with key client stakeholders and executive sponsors
• Liaise between clients and cross-functional internal teams to ensure the timely and successful delivery of our solutions according to client needs and objectives
• Communicate clearly the progress of monthly/quarterly initiatives to internal and external stakeholders through structured service reviews
• Forecast and track key account metrics to develop and oversee client retention campaigns; learn and recognize triggers based on client behavior and engage with clients who request to terminate or downgrade service
• Identify and grow opportunities within account and collaborate with Sales Department to ensure growth attainment for assigned accounts
• Assist with all client issues and provide escalation, as needed
• Manage year-end pricing changes and contract renewals
• Professional appearance and demeanor
• Job responsibilities are subject to change to align with business goals and are not intended to be all inclusive
• Work onsite at Path-Tec, LLC between hours of 8:00 am - 6:30 pm Monday thru Friday - shifts may vary within these operational hours
• Limited travel may be required if/as needed
• Other duties as assigned

Required Skills and Qualifications

• 3+ years of account and project management experience or relevant work experience with problem-solving, critical thinking, and decision-making skills
• 3+ years of Path-Tec or related industry experience
• Proficient in most Microsoft Applications (i.e. Outlook, Word, Excel, PowerPoint)
• Demonstrated communication proficiency; able to effectively present and credibly influence at all levels of the organization
• Sales-oriented professional who values productivity and client engagement
• Experienced in delivering client-focused solutions, based on client needs
• Exceptional listening, problem-solving, and presentation skills
• Excellent verbal and written communication skills
• Manage multiple tasks, while maintaining organization and timely completion of projects
• Detail orientated with low error levels, while working under pressure in a fast-paced environment where re-prioritization is frequent and necessary to maintain client confidence and to preserve Path-Tec’s exemplary reputation
• Bachelor’s degree preferred (particularly in related field) or equivalent work experience
• All prospective employees must pass a background and drug check