Inside Sales Coordinator

Job Description

Inside Sales Coordinator

AMPCO METAL Inc. is the leading manufacturer and world's trusted partner in metal alloy solutions. Our products can be found in aerospace, automotive, steel and other OEM's. Our success depends on the ability to retain the trust of others, especially our customers, suppliers, fellow employees, investors and communities.

In business over 100 years, AMPCO METALin Sturtevant, WI is currently seeking an Inside Sales Coordinator.

What We Offer:

• Competitive Salary based on Experience
• Annual Bonus Plan
• Medical, Dental, Vision, Life and Disability Insurance
• (12) Paid Time Off Days and (11) Paid Holidays
• 401(k) Retirement Plan with 4% Matching feature
• Business Casual Dress Code (Jeans are allowed)
• Robust technical product training and onboarding program
• CRM Intergration with HubSpot

Inside Sales Coordinator Responsibilities:

• Route Incoming Calls and E-Mails. Be the first point of contact for customers who call our main line and need assistance with products or services. Re-route e-mails from HubSpot and the general e-mail inbox.
• Match Prior Day Shipments. Match prior day shipments paperwork and file accordingly.
• Quote Preparations and Follow-up. Prepare and send quotes to customers based on their specifications and requirements. Assist Inside Sales Team by following-up with customers on open quotes.
• New Customer Setup. Enter new customers in ERP software ensuring all information is complete and accurate.
• New Order Processing. Obtain and pre-authorize credit cards for new orders.
• Calling Active Customers. Call customers as part of our Get Customers Back initiative.
• Coordinate Surveys. Coordinate the customer satisfaction surveys by ensuring they are sent out timely.

Requirements:

• Prior experience in a manufacturing or distribution environment supporting a sales team with its initiatives.
• The desire to learn more than the current role and potentially move to an Inside Sales Representative role.
• Demonstrated strong interpersonal skills
• Excellent phone presence
• A self-directed, can-do attitude
• Excellent communication and organizational skills
• Strong computer skills in Microsoft Office (Word, Excel, Outlook, PowerPoint), CRM and ERP software programs

Work Location:

• On-site

If interested, please submit resume and indicate your salary expectations

Job Type: Full-time

Pay: $20.00 per hour

Work setting:

• In-person

Work Location: In person

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