Account Manager

Job Description

JNS Facility Maintenance is currently seeking a highly motivated, enthusiastic Account Manager. For 30 years, JNS has been operating in Ann Arbor and the surrounding areas as a local family owned and operated janitorial service company.

An ideal Account Manager should be comfortable traveling to multiple client sites and managing many accounts of all sizes with specialized needs. Additionally, they should also have a great eye for detail and the ability to present information in a way that will make our clients excited for the services we can provide. This position will require strong organizational and communication skills – conflict management is a must.

Account Managers may be expected to handle urgent calls after-hours or on weekends as needed and may occasionally work outside of office hours during high-volume times of the year or as needs dictate. This is a full time, salaried position that reports directly to the Sales Director.

Job Responsibilities

• Performs walk-throughs and gathers information for bid
• Creates scope of work for new account based on bid package
• Presents bid to the client and follows up
• Collaborates with peers and supervisors to establish and maintain excellent service levels
• Prepare written correspondence such as email, letters, memos, etc
• Communicates with Field Manager with any client needs or issues
• Builds relationship with prospective and current clients
• Routinely visits and engages with clients
• Responds professionally in a timely manner to client needs
• Hands-on inspections of accounts with clients
• Ensures client is satisfied with overall service
• Responds to emergency calls, coordinates prompt action and communicates to necessary individuals

Recommended Qualifications

• High school diploma or equivalent
• Possess and maintain a valid Driver’s License
• Previous experience in business management or account management
• Advanced verbal and written communication skills
• Strong attention to detail and a high sense of urgency
• Motivated, self-starter
• Demonstrated leadership and interpersonal skills
• Fluid customer interaction at all levels of the organization
• Ability to present, explain or train in formal and informal settings
• Good attendance record and ability to work a flexible schedule if needed.

JNS offers a comprehensive health and benefits package including health, dental, vision insurance as well as paid time off and retirement benefits.

Job Type: Full-time

Pay: $50,000.00 - $70,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• Monday to Friday
• On call

Work Location: Multiple locations

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