Job Description
AUTOMOTIVE KEY ACCOUNT MANAGER
Department: Business Development
Reports To: President - Automation Technologies Division
Reports To: President - Automation Technologies Division
FLSA Status: Exempt
Location: Hybrid
THE COMPANY
Invio Automation is an Industry 4.0 automation leader that serves a variety of high-growth end-markets including medical devices & life science, renewable energy, mobility, logistics & fulfillment, and heavy industry. Our Automation Solutions and Automation Technologies divisions work together to deliver Factory of the Future consulting and mission critical R&D pre-validation services that pave the way for a comprehensive suite of automation solutions where accuracy, efficiency, and precision are essential for success. With eight locations across North America and a global network of collaborative partners, Invio Automation’s geographic footprint provides customers with a presence in key markets where local service and support are valued.
Invio’s proven portfolio of Industry 4.0 technology includes autonomous guided vehicles (AGVs), robotics, contract assembly line design & simulation, and ergonomic general assembly tooling solutions for the world’s largest manufacturers. Invio serves an established and loyal, blue-chip customer base of leading automotive and industrial original equipment manufacturers that include Stryker Medical, General Electric, Ford, Tesla, Pepsi, John Deere, and Caterpillar.
Working at Invio is an opportunity to directly impact the future of American manufacturing. We strive to improve the lives of the men and women who partner with us by developing and integrating custom engineered manufacturing solutions that enhance life and contribute to improved safety, efficiency, and product quality for our customers.
DESCRIPTION
Our key account managers are tasked with the creative and challenging responsibility of initiating and maintaining relationships within a Fortune 500 customer base to identify, consult, and ultimately execute large tooling and automation projects. The work is diverse and offers an opportunity to combine technologies across Invio’s entire suite of Industry 4.0 solutions. Typically, most of the work week is spent at factories engaging with existing and potential customers. The remainder of the work week is spent collaborating with Invio’s in-house design, subject-matter experts, and estimating teams on proposals, product development roadmaps, and other strategic initiatives.
ESSENTIAL DUTIES AND RESPONSIBILITIES
- Leverage a demonstrated track record of success selling assembly tooling and automation to General Motors and Toyota to:
- Lead strategic supplier relationships in accounts cultivated for decades and convert open opportunities to sales.
- Translate existing personal relationships with GM and Toyota into the new role and towards the sales goal.
- Minimum of 5 years of experience in a sales function serving GM. Sales experience with Toyota is a plus.
- Help clarify project scopes and assist the customer in their business case development.
- Serve as the “voice of the customer” within Invio to ensure that delivery quality and project timelines are delivered to the highest caliber.
- Bolster the Invio Automation brand as the preferred partner for ergonomic tooling in the GA environment while also opening new avenues for sales within the body shop, powertrain, and paint operations.
- Grow the variety of solutions that are sold to these accounts to better reflect Invio’s broad capabilities including AGVs, door carriers, vision systems, robot cells, and sub-assembly lines.
- Establish an in-plant cadence for regular face-to-face interactions at each of the major production centers and in consideration of upcoming vehicle launches.
- Possess an ability to work collaboratively and at a technical level with in-house resources in an effort to create creative and cost-optimal customer proposals.
- Drive marketing and contribute to the development of best-in-class presentations, videos, and other digital content that’s compelling to the automotive OEM customer.
- Work with our services group to ensure long-term client success by understanding their service and support needs and providing corresponding service offerings.
- Strong understanding and adherence to sales performance metrics and KPIs.
Qualifications:
To perform this job successfully, an individual must be professional, proactive, and positive. Having a passion for exceptional customer service and support is a must. Being sensitive to the unpredictable demands and uncertainties associated with human resources is a requisite to delivering superior results and exceeding the expectations of our internal and external customers.
Other Skills and Abilities:
- Excellent verbal and written communication skills
- Excellent interpersonal, negotiation, problem-solving, and conflict-resolution skills
- Excellent organizational skills and attention to detail
- Excellent time management skills with a proven ability to meet deadlines
- Ability to act with integrity, professionalism, and confidentiality
- Proficient with Microsoft Office Suite or related software
- Proficiency with or the ability to quickly learn the organization’s ERP, and Salesforce system
- Strategic thinker with the ability to translate business objectives into Invio’s sales initiatives
- Willingness to travel within North America, up to 50% of the time
EDUCATION
Minimum of a bachelor’s degree or equivalent in Sales, Business, Mechanical Engineering or related field required.
INVIO AUTOMATION’S CORE VALUES
- We take pride in the reliability of our team and the difficult problems we solve for customers.
- We deliver real customer value that positively impacts the lives of those around us.
- We are dependable. Relationships and trust matter.
- Our ingenuity and desire to improve lives will complement our suite of solutions.
- We strive to demonstrate that our attention to detail does not start or end with the solutions we engineer and deliver.
- We believe exceptional service is better demonstrated than said.
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