Job Description

RESPONSIBILITIES:

Provides administrative support to the assigned office by performing routine and complex administrative tasks to ensure accuracy and efficiency in daily operations
Returns customer calls as they relate to questions. (i.e.: transactions, refunds, making deposits to inmate accounts, etc.)
Returns customer email inquiries as they relate to confirmation of deposits, scheduled visits, making deposits, etc.
Greeting visitors when they arrive to our offices, setting up corporate lunches, catering, staff meetings, etc.
Managing chargebacks, we receive from customers (a chargeback is when a cardholder reports a transaction with a merchant as fraudulent/unauthorized, and we work with the banks on these issues).
Managing incoming/outgoing mail distribution for our office (including UPS).
Managing office supplies by inventory of supplies available and ordering as needed.
Performs other related tasks as
Assisting as needed with managing corporate receipts and other accounting office tasks.
Assisting as needed with account management tasks and other client services projects, including, but not limited to, bank recs, client calls, hardware testing, software testing, and training.
Tracks Key Performance Indicators for the customer service team. Reports them at routine meetings to the Operations Director.
Knowledge of office practices, procedures, and equipment.
Knowledge and ability to use computers and ability to navigate various web/data systems.
Ability to express ideas clearly, concisely, and convincingly, both orally and in
Ability to establish and maintain an effective working relationship with the public and other
The ability to work in a fast-paced environment with high expectations.