Hotel Sales Manager

Job Description

• This role will work closely with the Executive Director of Hotel Sales
• Hotel Sales handles the small group leads of the department
• Meets or exceeds quotas and financial goals set by management
• Effectively solicit, identify and qualify business opportunities (leads) to meet the defined business parameters resulting in closing contracts, through effective contract negotiations, which maximizes revenue and drives customer loyalty
• Develop and maintain accounts/customer base of business through on-property customer meetings, travel trade shows, sales trips and direct customer solicitation, which maximizes revenue for the hotel
• Qualify and respond timely to incoming assigned leads and follow through on commitments
• Partner with customers as well as Virgin Hotels Las Vegas' local sales and global sales network to understand the customer's buying process, identify key meeting priorities to effectively position and align our unique insights and benefits to customers' key meeting priorities
• Accurately forecast and report the sales pipeline for small groups
• Ensure that business is turned over properly and in a timely manner for quality service delivery
• Understand the overall market and know our competitors' strengths and weaknesses -- we need someone who can outsell!

• Ability to clearly communicate and articulate ideas internally and externally at the opportunity level that are both innovative and supported by reliable data
• Affectively collect and report group/customers historical data (room night, F&B revenue spent, previous locations etc.)
• Regularly and independently engage with cross-functional teammates to understand product and services available to small groups and how the hotel differentiates itself from our competitors'
• Review and comprehend all necessary documents essential to the job function
• Travels on a limited basis, and participate in sales calls, site inspections, entertainment networking events, training (as assigned) midweek, evenings, and weekends as needed
• Support other members of the Hotel Sales Team, Event Sales Team, Services Team and Banquet Team as needed
• Manage effectively within defined sales roles, internal sales processes and departmental/company policies and procedures
• Be accurate and organized! Document all pertinent daily sales activities, cataloging account and client information as defined by department SOP's
• Consistent and regular attendance is an essential function of this job
• Perform other related duties as assigned
• Leadership ability and behavior consistent with Virgin Hotels Core Values: Fun, Innovative, Original and Personable, and striving to deliver high quality and brilliant customer service with proven sales skills

• 21 years of age
• Proof of authorization/eligibility to work in the United States
• Minimum education level of High school diploma or GED
• Excellent oral, written, verbal, interpersonal and presentation skills
• Demonstrated experience in contract negotiation, customer relations and presentations
• A track record of consistent performance and accountability using multiple sales approaches and managing complex sales into a diverse group of customers
• Working knowledge of Microsoft Excel, Access, Word, and PowerPoint
• Able to obtain and maintain an Alcohol Awareness (TAM) card and any other certification or license
• Broad understanding of Hotel Sales strategies and techniques
• Able to work varied shifts, including nights, weekends and holidays

• A bachelor's degree in marketing, business, hotel management or related field
• 2 years of experience selling small group business at a property or sales office
• Minimum of 1 year experience in Hotel Sales at a luxury or lifestyle property

• Lift or carry 30 pounds unassisted in the performance of specific tasks as assigned
• Physically access all areas of the property with or without reasonable accommodation
• Ability to walk, stand, stretch, bend and kneel for prolonged periods of time
• Ability to interact appropriately and effectively with guests, management, other teammates and outside contacts
• Maintain composure under pressure and consistently meet deadlines with internal and external customers and contacts
• Extended hours including nights and weekends when needed

• 50% logical / 50% creative / 100% AWESOME
• Enjoy working with a team and alone as the situation dictates.
• Adaptive, Flexible!
• Embody "great attitude."
• Unwavering integrity and endless work ethic.
• Appreciate constructive feedback, as well as graciously providing the same.
• Tenacious and self-motivated
• Virgin Hotels celebrates diversity and is proud to be an Equal Opportunity Employer*

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