Medical Customer Account Representative

Job Description

Looking to work for a life-changing, GLOBAL leader in medical research and technology here in RTP?

We are looking for a Direct Hire Customer Account Representative who has strong customer service skills, is proactive and client-focused. The Customer Account Representative works with patients and clinics answering product and service questions. In addition, they will process orders, prepare correspondence and fulfill customer needs to ensure excellent service standards.

This will be a hybrid role with initial onsite training required. Hours for this position are Monday through Friday, 9AM - 5:30PM. Pay is $21-$23/hr.

Customer Account Representative responsibilities:

• Acts as the primary contact for customers including patients, family members, medical providers and professional contacts regarding product needs.
• Process customer orders in accordance with company policy/Quality System and regulatory requirements for the handling of class III medical devices.
• Provide routine product troubleshooting assistance for medical products.
• Collaborate with internal staff members including Insurance Support Services, Audiology Technical Support Services, Accounting, Product Control, Order Fulfillment, and Sales teams to help maintain account relationships.

Position Qualifications:

• Positive attitude, self-motivated and collaborative team spirit a must!
• High School diploma or equivalent
• Minimum of 1-2 years of Customer Service experience or equivalent

Customer Accounts Representative - Benefits Overview:

• Medical and Dental
• HSA Account
• Life / Short & Long Term Disability
• FSA Account
• 401k Fidelity
• 3 weeks’ vacation per year (prorated upon hire date) + medical/sick days and personal days

If company culture and mission are your driving factors with your job search - APPLY TODAY!

Job Type: Full-time

Pay: $21.00 - $23.00 per hour

Benefits:

• 401(k)
• Dental insurance
• Employee assistance program
• Flexible spending account
• Health insurance
• Health savings account
• Life insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Monday to Friday

Application Question(s):

• This position has a vaccination requirement in place and requires all employees to be vaccinated against COVID 19. Are you fully vaccinated against COVID 19 (fully vaccinated is considered to be 2 doses of Pfizer or Moderna or 1 Johnson & Johnson)?

Work Location: Hybrid remote in Durham, NC 27713

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