Strategic Account Manager

About MyStudio

MyStudio is a software-as-a-service suite of products that gives fitness, martial arts, and other membership-based business studio owners the freedom that comes from automating and simplifying how customers buy from them — making them more money at all hours of the day, saving them money, and granting them more time

As a Strategic Account Manager, you will be responsible for managing and nurturing long-term partnerships with key enterprise clients. The ideal candidate will develop a deep understanding of our clients' strategic objectives and act as a trusted advisor to deliver tailored solutions. This role requires a proactive, client-focused leader with strong analytical, communication, and project management skills, ensuring that each account receives the highest level of service and value.

Responsibilities:

Client Relationship Management:

• Build, manage, and nurture strong, trusted relationships with key decision makers at MyStudio's enterprise clients and strategic accounts, to ensure satisfaction and retention.
• Conduct regular check-ins and quarterly business reviews with clients to understand their evolving needs and provide strategic insights and solutions.

Account Strategy & Growth:

• Develop and execute customized account plans that align with clients' strategic objectives and business needs.
• Identify and drive expansion opportunities within accounts to increase client investment and service adoption, ensuring high client retention and growth.
• Collaborate with the sales and product teams to identify cross-selling and upselling opportunities within the client portfolio.

Project Management & Execution:

• Lead the onboarding of new clients and oversee the end-to-end delivery of solutions, coordinating with internal departments (product, customer support, finance) to ensure successful implementation.
• Manage client projects and engagements, ensuring they are delivered on time, within scope, and aligned with quality standards.

Revenue Forecasting & Budgeting

• Develop accurate forecasts and strategic plans to meet revenue and account growth targets.
• Track account performance and create detailed reports and presentations for internal and external stakeholders, providing insights on client metrics, product adoption, and client satisfaction.

Client Advocacy & Problem Solving

• Act as the client's advocate within MyStudio to resolve escalated issues, ensuring prompt and effective responses.
• Monitor industry trends, competitor activities, and regulatory changes that may impact client needs and proactively address potential issues or opportunities.

Internal Collaboration

• Work closely with the product team to communicate client feedback and requirements to enhance product development and innovation.
• Partner with marketing teams to develop tailored client outreach, including case studies, whitepapers, and thought leadership content.

Requirements:

• Bachelor's degree in Business, Marketing, Communications, or a related field (MBA preferred).
• 5+ years of experience in strategic account management, enterprise sales, or client relationship management, preferably in the SaaS industry.
• Proven track record in managing and growing enterprise accounts, with demonstrable results in retention and revenue growth.
• Exceptional communication, presentation, and interpersonal skills with a consultative approach to managing client relationships.
• Strong analytical, problem-solving, and project management abilities.
• Ability to work in a fast-paced, dynamic environment with a customer-first mindset.
• Proficient in CRM tools, especially HubSpot

Why Work For MyStudio?

• The chance to get in on the “ground floor” of a tech company with startup energy
• The ability to make a difference from day one
• The power to make a positive difference in fitness, children's education, and other membership-based industries doing admirable work
• A competitive salary