Job Description

$20.60 per Hour, includes $1.50 Language Premium (French/English)

In Addition $1.00 per hour Shift Premium from midnight to 3:00am

Location Premium for Quebec & Ontario of $0.98

Bilingual Luxury Reservation Sales Consultant – Remote

Why work at Accor:

We are far more than a worldwide leader. We welcome you as you are. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
Every chapter of your story is yours to write and together we can imagine tomorrow's hospitality.

Our commitment to Diversity & Inclusion:

We are an inclusive company and our ambition is to attract, recruit and promote diverse talent. We are proud to share that in 2022 our Global Reservation Centre won the Diversity, Equity and Inclusion Award from the Chamber of Commerce of Greater Moncton Business Excellence Awards.

Job Description

What you will be doing:

As a Luxury Reservation Sales Consultant, you will be a key member of our sales team. You'll reserve luxurious brands such as Fairmont while having authentic, unscripted conversations with guests. Our agents share their expertise and knowledge of our spectacular, iconic properties, like the Fairmont Banff Springs, Fairmont Le Château Frontenac, Sofitel Montréal and many more.

What is in it for you?

A starting salary of $20.60 per hour (this includes an hourly language premium of $1.50)
Plus a shift premium of $1.00 from midnight to 3:00am AST
This is a work from home position
Medical and Dental benefits, comprehensive company paid coverage to take care of you and your family
2 weeks paid vacation; 13 paid statutory holidays annually
A company matching Pension Plan
Annual Wellness Subsidy of $300
Visit luxury properties around the world at discounted rates
Fully paid, on-site personalized training in a small group setting

Qualifications

Your experience and skills include:

Professional level fluencyin both French and English is required for this position as calls are received and responded to in both languages.
Education and/or experience in: sales, customer service, hospitality or tourism
Ability to navigate multiple computer programs simultaneously while conversing with guests

Additional Information

Location and Availability Requirements:

We are recruiting specifically for our closing shifts, which end at 3:00am AST, including some weekend shifts
We have options for 8-hour shifts (5 workdays per week) or 10-hour shifts (4 workdays per week). The rotating schedules provide some weekends off.
This is full-time, permanent career position, we do not offer part time, and we do not offer temporary positions for students during school breaks
Must be currently legally entitled to work full time in Canada
Must be located in New Brunswick, Nova Scotia, Prince Edward Island, Quebec or Ottawa region of Ontario, Canada
Must be able to commit to 4 weeks onsite in Moncton for initial training/onboarding
Qualified candidates are provided with accommodations and travel expenses
For remote positions, suitable high-speed internet connection is required (direct connection - not wireless or satellite) as well as a suitable home workspace

Your team and working environment:

A diverse and multicultural workplace where you can live the values that are meaningful to you, including protecting our planet, helping our community and being part of an environment where diversity, equality and inclusion are actively lived. If you’re interested in contributing to industry-leading, award-winning initiatives, you’ll fit right in with us!
Your Team Leader is passionate about helping you discover your talents and develop your skills and abilities.
Apart from our deep roots in Moncton (in our 29th year!), we have an excellent reputation in the community, we take great pride in the work we do, and we have fun doing it! Are you ready to answer the call to join our team?

Discover the life that awaits you at Accor!

#BELIMITLESSELIMITLESS

Job Types: Full-time, Permanent

Salary: $20.60-$21.58 per hour

Expected hours: 40 per week

Benefits:

Company pension
Dental care
Extended health care
Life insurance
On-site parking
Paid time off
RRSP match
Vision care
Wellness program
Work from home

Schedule:

10 hour shift
8 hour shift
Night shift
Weekends as needed

Application question(s):

In which City and Canadian Province do you reside?
Are you able to commit to working our closing shift until 03:00am ATL, including weekends and holidays?
Are you able to attend 4 weeks of training in our centre in Moncton?

Qualified candidates are provided with accommodations travel expenses