Account Manager - Bilingual

Job Summary:

Reporting to the Sales Manager, the Account Manager is a key link between the company and its customer base of collision repair shops in the region. The objective of the Account Manager is to drive the profitable revenue growth of their assigned customers by ensuring Empire’s current customers receive the right products and service when they need them, and identifying and pitching prospective customers who can benefit from Empire’s unique value proposition.

Supervisory Responsibilities:

• None

Duties/Responsibilities:

• Develop and execute a contact strategy for assigned customers, incorporating phone, email, and face to face visits.
• Actively monitor order activity from all assigned customers.
• Contact assigned customers with declining volume to determine what is causing the drop. Take specific action to reverse such trends.
• Communicate competitive and other market information to relevant internal team members as it is learned.
• Fully document all contacts in Empire ERP system.
• Work directly with Empire customer care team to troubleshoot customer service issues as they arise.
• Continue to stay current on Empire corporate information (locations, products, delivery schedules, etc.) to provide the most value to Empire’s customers.
• Complete all assigned training modules in a timely manner.
• Support all Empire sales and marketing initiatives, as applicable.
• Meet or exceed all sales objectives within assigned region/customer list.
• Achieve an NPS of at least 60 for all assigned customers.
• Maintain a return rate across all assigned customers of less than 12%
• Work with A/R on any delinquencies within assigned customer base to ensure consistent messaging.
• Collaborate with Account Managers from different regions to share best practices and support a cohesive sale approach.
• Maintains detailed reports of sales activities including calls, orders, sales, lost business, and any customer or vendor relationship problems.
• Provides periodic territory sales forecasts.
• Performs other duties as assigned.

Required Skills/Abilities:

• High school diploma or equivalent.
• Valid driver's license & clean driving record.
• Strong Work Ethic.
• Commitment.
• Proactive Mindset.
• Knowledge of and interest in automobiles, including parts and functionality, is desired.
• Sales Experience with smaller/ Startup companies preferred.
• Bilingual: English and Spanish

Personal/Professional Attributes:

• Excellent interpersonal and customer service skills.
• Excellent sales and negotiation skills.
• Excellent organizational skills and attention to detail.
• Strong analytical and problem-solving skills.
• Ability to function well in a high-paced environment.
• Goal oriented
• Self-motivated
• Competitiveness
• Confidence
• Networking Ability

Physical Requirements:

• Physical Endurance: This role may involve extensive travel, sometimes covering large territories, visiting collision repair shops and auto body workshops. Account Managers may need to spend long hours on the road, driving between locations, which can require physical endurance.
• Handling and Moving Parts: Account Managers in the aftermarket collision auto parts industry may need to handle and demonstrate various auto parts, such as bumpers, fenders, hoods, or other components. They may need to lift, carry, and maneuver these parts during presentations, trade shows, or when assisting clients with product inquiries.
• Work Environment: Account Managers in this industry may encounter varying work environments, such as collision repair shops or workshops. These environments can be noisy, dusty, or involve exposure to chemicals, so individuals should be comfortable working in such conditions.
• Driving and Navigation: Visiting with different customers, finding addresses, and driving safely are critical aspects of the role. Good driving skills, a valid driver's license, and familiarity with navigation tools are essential.

What We Offer:

• Health, Dental & Vision Insurance
• Health Savings Account (HSA) with Employer Contribution
• Optional Life Insurance, Long & Short-Term Disability, Critical Illness, Accident and Hospital Insurance
• 401K Retirement Plan with Employer Match
• Paid Training
• Paid Time Off
• Paid Sick Days
• Paid Holidays, Including 1 Floating Holiday (Your Birthday)
• M-F work week; No weekends

Employee Perks:

• Casual Dress Code
• Teamwork Environment
• Free Company Apparel
• Employee Recognition

Travel Requirements:
Up to 10%

Empire Auto Parts, LLC is an equal opportunity employer and affords equal opportunity to all applicants and employees for all positions without regard to race, color, religion, gender, national origin, age, disability, veteran status, or any other status protected under local, state, or federal laws.

• Empire Auto Parts participates in E-verify. Link: https://mandatoryview.com/?LicenceId=aff05aa0-caa9-49f7-803f-6dc96b954dd3&ProductType=OnlineApplicant&SubType=PG

Education

Preferred

• High School or better

Behaviors

Preferred

• Detail Oriented: Capable of carrying out a given task with all details necessary to get the task done well
• Team Player: Works well as a member of a group
• Dedicated: Devoted to a task or purpose with loyalty or integrity

Motivations

Preferred

• Self-Starter: Inspired to perform without outside help
• Work-Life Balance: Inspired to perform well by having ample time to pursue work and interests outside of work
• Entrepreneurial Spirit: Inspired to perform well by an ability to drive new ventures within the business