Associate Account Manager

Description:

Primarily service “House Accounts” with own account base:

• Enter orders/Quotes
• Handle Artwork bounces
• Handle Proof Approvals and reach out to those who have not approved proofs
• Schedule orders for production
• Act as product expert
• Answer phone calls and emails
• Provide exceptional service to retain customers
• Handle any issues with order and order changes
• Liaison between customer, production and prepress
• Manage customer’s expectations

Company Paid Benefits:

• 10 paid holidays
• Starting PTO at an accrued rate
• MDLive – Telemedicine*
• Life insurance*
• Long term disability insurance*
• Employee assistance program (EAP)*

Company Offered Benefits:

• Dental*
• Vision*
• 401(k) – first of the month after 90 days of employment
• Short term disability*
• Voluntary life insurance*
• Flexible spending account – health care and/or dependent care*
• Critical illness insurance, hospital indemnity insurance and accident insurance*

Company Subsidized Benefits:

• Medical*
• Benefit will be available on the 1st of the month after 60 days of employment

** Benefit will be available after 90 days of employment

About Us:

Brook & Whittle Ltd. is one of North America’s leading Sustainable Labeling Solutions providers, producing pressure sensitive labels, shrink sleeves and flexible packaging for many of the nation’s leading brands. The company serves multiple consumer markets, including Personal Care, Beverage, Food, Nutraceuticals, Wine & Spirits, and Household Chemicals. The company’s rapid growth can be attributed to its world-class staff of employees and its commitment to sustainability, print innovation, and the latest technological advancements. Wouldn’t it be cool to go into a store, pick up a product and say “we make that label!”

Requirements:

Requirements:

Customer service experience in manufacturing

Excellent people skills/ Genuinely enjoy helping people

Excellent communication and listening skills

Attention to detail and quality work

Qualifications:

• High school diploma or GED required
• Bachelor’s Degree Strongly Preferred
• 1-3 Years of printing experience

Physical Requirements & Environmental Conditions

• Environment is typically general office, though the incumbent may spend short periods in the manufacturing environments with exposure including but not limited to dust, dirt, high noise levels and variations in temperature. Incumbent constantly required to hear, speak, articulate and use manual dexterity.
• Incumbent regularly required to use color vision, grasp, reach and sit for prolonged periods of time.