Strategic Accounts Specialist

The Strategic Accounts Specialist provides in-person and virtual support to customers within an assigned geographic area to increase sales and overall customer satisfaction. This role will also partner with our strategic accounts sales and customer service teams to provide exceptional onboarding, training, and educational support for our strategic partners.

Supervisory Responsibilities:

• None

Essential Functions, Duties & Responsibilities:

• Drive Angel Aligner utilization within a defined area by developing, maintaining, and advancing prospects and existing accounts through the sale of product lines
• Create an unparalleled customer experience by acting as a strategic business partner to existing customers within the defined area by focusing on customers’ growth goals and how Angel Aligner can help them achieve these goals
• Territory management by proactively identifying, targeting, and servicing potential providers and actively analyzing utilization reports to efficiently manage assigned customers

• Develop and maintain long-term, trusting relationships with our customers through account management
• Work closely with Strategic Accounts Team to deliver exceptional customer support and timely training throughout the onboarding process
• Provide in-person and virtual product training (videos, presentations, written guides and protocols) and technical support for the customer during the onboarding process
• Host Dinner & Learn events with Strategic Accounts Team and provide ongoing educational and clinical support
• Diagnose and resolve product and/or clinical challenges for customers
• Perform common orthodontic practice IT troubleshooting (firewall, I/O scanner integration, windows applications, network performance) as it relates to usage of our product and presentation software as well as computer equipment during live presentations
• Develop feedback loops, ensuring our customer’s voice is heard in product development, sales, integration process/support, marketing and relevant cross-functional teams
• Stay current on trends and advancements in aligner therapy, including key features/benefits and competitive products

• Collaborate with Product Marketing and Market Communications to support the execution of all marketing launch plans and new product sales objectives
• Weekly reports with Strategic Account Team to discuss territory performance and opportunities for growth

• This position requires approximately 50-65% travel (including overnight travel)
• Must have a valid driver's license, safe driving record, and maintain auto insurance coverage
• Must have a valid passport and the ability to travel to Canada
• Expectations are to be in the field 10-12 days per month
• Travel outside of the assigned territory may be occasionally required
• May be required to attend key industry and corporate events

Required Skills & Abilities:

• Excellent verbal and written communication skills, including live presentations
• Proficiency in consultative selling with knowledge of the Challenger technique or related method preferred
• Deep understanding of orthodontic practice operations and team dynamics
• In-depth knowledge or experience of orthodontic mechanics via aligner therapy
• Advanced computer skills, including Microsoft Office and knowledge of 3D orthodontic treatment planning software programs
• Strong analytical and creative problem-solving skills
• Excellent interpersonal and customer service skills
• Excellent organizational skills with attention to detail

Education and Experience:

• Minimum of a combined 5+ years of prior sales and/or field-training experience with an orthodontic manufacturer or working as a team lead in an orthodontic or dental practice

• Previous experience working in or with a Dental Support Organization (DSO) is preferred

• BS/BA or equivalent experience required, preferably in healthcare, technology, or business-related field

• Experience presenting at tradeshows or customer-specific events

Physical Requirements:

• Constantly communicating with others to exchange information by phone, email or virtual meetings
• Visual ability to detect differences among colors including shades of color and brightness
• Must be able to travel
• Must be able to lift 20 pounds
• This role will require the ability to work on a computer at a desk for prolonged periods, as well as the ability to stand for prolonged periods working convention booths