Job Description

We are looking for a driven individual with a get-it-done mentality to build strong relationships with insurance adjusters while managing billing and payment follow-ups. This role requires someone who’s willing to go above and beyond, adding value and maintaining communication with our tight knit team to get the job done.

Role Responsibilities:

New Adjuster Relationship Development: Build rapport with adjusters by understanding their specific requirements and identifying how our services can streamline their claims process. You will engage with adjusters by reviewing their case history, suggesting services, and offering technical insights to uncover new ways we can assist.
Account Management: Develop and maintain long-term relationships with adjusters by offering practical solutions, resolving challenges quickly, and preparing service proposals tailored to their needs.
Prospecting: Actively seek out, research and capitalize on new opportunities to provide services that meet the needs of adjusters and their clients.
Billing & Payment Follow-ups: Own the billing process from start to finish, including sending invoices, following up on payments, and tracking payment status to ensure smooth and timely transactions. It would be essential to identify and prioritize payments approaching default or at at risk of missing key deadlines, taking swift and creative action to avoid any potential delays. You should confidently but kindly handle any situation, whether it's addressing adjusters or clients regarding overdue balances, ensuring all accounts are settled promptly.
Team Collaboration: Work closely with a supportive, tight-knit team to ensure payments are received on time, and jump in wherever needed to keep things running smoothly.

What It Takes to Succeed:

Adaptability: You're skilled at working with different personalities and adjusting your approach based on who you’re dealing with.
Commitment to Excellence: You take pride in getting the job done right the first time, ensuring details are handled with care . Your dedication helps maintain a smooth workflow for your teammates, allowing the entire team to stay on track and meet deadlines efficiently.
Proactive Drive: You don’t wait for things to happen; you make them happen. You’re always looking for ways to improve processes and get results.
Strategic Thinker & Puzzle Solver: You thrive on solving problems and approaching tasks strategically, always thinking a few steps ahead to prevent issues.
Whatever It Takes Attitude: Be prepared to jump in and tackle whatever is needed -including tasks outside your job description - without hesitation. You’re willing to step up and do whatever it takes to get the job done, whether it’s following up on details, supporting your team, or solving unexpected issues on the fly.

About Us

At Renewal Claims Solution, we specialize in providing top-tier textile cleaning and restoration services to help people recover after a loss. Our focus on caring helps deliver exceptional service. We understand the critical role that adjusters play in helping families and businesses rebuild, and we’re here to support them every step of the way.

Our team is passionate about delivering results and ensuring every detail is handled with care. We don’t just offer a service—we become a trusted partner to adjusters, working closely to ensure the best possible outcome for their clients. With our personalized approach, we are known for going the extra mile to get the job done right and on time.

If you’re looking to be part of a tight-knit team where collaboration, hustle and a passion for service are at the heart of everything we do, Renewal Claims Solution is the place for you.

Job Type: Full-time

Pay: $23.43 - $24.82 per hour

Expected hours: 40 per week

Benefits: